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ELEMIS Logo ELEMIS · -

Business Manager (Store Manager)

United Kingdom, Bicester · Job Posted July 03, 2026
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Job Description

This is a rare opportunity to take full ownership of our highest-performing UK&I location at Bicester Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams. At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide. As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 6 to deliver best-in-class results. This role is ideal for a commercially driven Store Manager or Flagship Manager who thrives in a fast-paced, premium retail environment.

Job Responsibility

  • Take full accountability for sales, service and operational KPIs across our #1 UK&I store
  • Analyse performance data to identify opportunities and drive continuous growth
  • Increase footfall, conversion, ATV and client retention through actionable plans
  • Shape store strategy and respond quickly to a dynamic retail trading environment
  • Inspire, coach and develop a team of 6
  • Drive a high-performance culture through clear goals, feedback and development plans
  • Create effective rotas aligned to trading patterns and business needs
  • Build capability through ongoing coaching, product training and leadership
  • Champion luxury service standards across retail and customer journeys
  • Ensure exceptional consultation, clienteling and personalised experiences
  • Oversee operations to maximise customer satisfaction and repeat visits
  • Build strong relationships with Head Office and key stakeholders
  • Partner with Bicester Village to deliver high-impact events and activations
  • Leverage key trading moments to maximise commercial opportunities
  • Own all store operations including stock management, deliveries and stock takes
  • Maintain exceptional standards across merchandising, hygiene and compliance
  • Deliver seamless execution of promotions and in-store initiatives

Requirements

  • An experienced Store Manager / Business Manager / Flagship Manager in a target-driven environment
  • Highly commercially focused, with a proven track record of delivering sales growth
  • Confident using data and KPIs to drive decisions and performance
  • A strong leader and coach, able to build and retain high-performing teams
  • Experienced in premium, luxury or high-volume retail environments
  • A natural relationship builder, able to influence stakeholders at all levels
  • Operationally strong, highly organised, and hands-on

What we offer

  • Competitive salary + performance-based bonus
  • Generous staff discount across ELEMIS and L’OCCITANE Group brands
  • 27 days holiday + your birthday off
  • Enhanced parental leave, pension, life assurance & income protection
  • Access to exclusive Bicester Village staff sales and benefits
  • Structured leadership development and clear progression opportunities
  • The opportunity to make a visible, high-impact commercial difference
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