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Business Manager - Pensions Delivery & Technology

United Kingdom, Liverpool Employment contract · Job Posted June 14, 2026
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Job Description

In your role as Business Manager - Pensions Delivery & Technology, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to provide strategic, operational, and delivery support to the Chief Pensions Delivery & Technology Officer (CPD&TO) in fulfilling their responsibilities across Pensions Delivery, all associated functions, and Group IT. The role will work collaboratively across these areas of the CPD&TO’s responsibilities to support and enable where appropriate the effective delivery of business priorities, enhance governance, improve organisational effectiveness, and drive efficiency in how the function operates. A key aspect of the role is to support the coordination and management of senior governance forums, ensuring that agenda items and associated papers are effectively planned, produced to a high standard, and aligned to decision-making requirements. The role will also play an important part in supporting Pensions Business-wide activities, including business planning, performance reporting and engagement with the Chief Pensions Strategy Officer and team members.

Job Responsibility

  • Act as a trusted advisor to the Chief Pensions Delivery & Technology Officer, supporting prioritisation, time management, and representation in key forums
  • Enable delivery of business objectives by aligning teams, tracking progress, and ensuring timely execution of key actions and deliverables
  • Identify and address risks, issues and dependencies, contributing to strategic initiatives and cross-functional workstreams as needed
  • Coordinate forward agendas for governance forums, ensuring alignment to key priorities and decision-making requirements
  • Oversee the production and quality of governance papers, ensuring they are concise, accurate, and decision-focused
  • Track actions and continuously improve governance processes, reporting, and documentation standards
  • Support business planning by coordinating priorities, KPIs, and milestones in collaboration with Finance and the wider Pensions Business
  • Monitor performance against objectives, ensuring clear visibility of progress, risks, and issues through effective reporting
  • Align financial planning, resource allocation, and functional plans with broader business strategy
  • Identify and drive opportunities to improve efficiency, simplify processes, and enhance ways of working across the function
  • Strengthen delivery discipline, prioritisation, and consistency in management practices
  • Enable alignment and communication to support a high-performing, delivery-focused culture
  • Support delivery of people strategy initiatives (e.g. talent, performance, organisational design) in partnership with HR
  • Facilitate leadership activities and promote strong communication of key messages, priorities, and decisions
  • Contribute to talent development, succession planning, and leadership capability building
  • Coordinate Pensions Business-wide activities and act as a key interface across Pensions Delivery & Technology, governance, and stakeholder groups
  • Lead production of high-quality business reporting, ensuring clear links between strategy, performance, risks, and outcomes
  • Support planning cycles and information requests, ensuring alignment, consistency, and timely delivery across the wider Pensions Business

Requirements

  • Highly organised, structured and able to manage multiple priorities in a fast-paced environment
  • Strong analytical and problem-solving capability
  • Excellent written and verbal communication skills, particularly in producing high-quality papers
  • Proven ability to influence and build relationships at senior levels
  • Strong stakeholder management and coordination skills across multiple teams
  • Ability to operate with a high degree of autonomy, judgement and discretion
  • Experience of working in complex, regulated or operational environments (ideally pensions, financial services or technology)
  • Track record of improving processes, governance and operational effectiveness

What we offer

  • Great starting salary
  • Generous annual leave package
  • Access to a high quality pension scheme provided through Universities Superannuation Scheme
  • Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
  • Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
  • Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
  • Learning and development opportunities to develop your skills, knowledge and talent
  • Employee Volunteer Day’s to support the communities where you work and live
  • Cycle to Work Scheme
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