Business Manager III Job at L.A. Care Health Plan (Los Angeles)

Job Description

The Business Manager III is responsible for managing all aspects of implementation, from initiation, planning, execution, monitoring, controlling and closure of strategic initiatives. This position is responsible for creating and monitoring performance trends for functional areas, developing and implementing strategies to improve end-to-end business processes and productivity, managing strategic and transformational enterprise-wide programs and projects that are generally complex and large in scope. Responsible for operation programs related to L.A. Care’s (LAC) line of business programs. This position oversees related business operations, which includes preparing and reviewing ad-hoc reporting, developing communications and other operational obligations. This position acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.

Job Responsibility

Manage all aspects of implementation, from initiation, planning, execution, monitoring, controlling and closure of strategic initiatives
Create and monitor performance trends for functional areas
Develop and implement strategies to improve end-to-end business processes and productivity
Manage strategic and transformational enterprise-wide programs and projects that are generally complex and large in scope
Responsible for operation programs related to L.A. Care’s (LAC) line of business programs
Oversee related business operations, which includes preparing and reviewing ad-hoc reporting, developing communications and other operational obligations
Act as a Subject Matter Expert (SME), serves as a resource and mentor for other staff
Function as a strategic partner with the Executive Leadership team to develop communication plans, training plans, and risk management/mitigation plans, executive summaries of needs and plan of records
Define strategic long-term and short-term program objectives supporting business mission
Analyze the business processes within the organization to identify and execute process improvements
Make recommendations for solutions or improvements that can be accomplished through new process or technology, or alternative uses of existing processes or technology
Plan, develop, and implement strategies for program activities and communicate to the executive leadership accurate and clear results at period end
Work collaboratively with cross-functional departments and senior leadership to drive harmonization and implementation of practices, policies, and/or changes across the network
Accountable for scheduling, resource management allocation and utilization, program component integration and supporting program performance
Partner with the business leaders across all functional and line of business (LOB) business units to communicate the priorities of the department and provide feedback or follow-ups to key staff members
Monitor operational activities, trends and timelines, communication, and coordination of operations
Support network development or business process improvements
Support the implementation of internal practices to ascertain proper custody of L.A. Care assets
Prepare and review reports, memos, correspondence and presentations as requested and review information prior to dissemination to mitigate any risk and resolve any issues prior to senior management involvement
Ensure senior and executive management are well prepared to lead or engage in meetings and other functions and be prepared to facilitate and/or participate in meetings
Design, establish, and maintain staffing and an organizational structure to effectively accomplish the program/project function
Oversee cross-functional team to successfully complete projects on time, within scope and on budget
Set priorities and milestones for individual projects and team initiatives within the program
Identify risks, assumptions, issues, and dependencies, provide timely status reports and proactively escalate issues for resolution
Support the development, implementation, and maintenance of internal control procedures, policies, and accurate and timely reporting
Oversee cross-project activities and ensure the programs achieve their goals
Formulate, organize and monitor inter-connected projects
Develop and control deadlines and activities
Responsible for creating, monitoring and evaluating key performance indicators (KPI)
Represent program activities and maintain responsibility for the appropriate use of program funds within the parameters of the contract
Manage the overall annual budget, position requirements, requests and control numbers, while monitoring and providing oversight of cost centers
Support cost accounting activities and collaboration with other stakeholders as necessary
Partner with finance during the financial forecasting and planning processes, including all expense and balance sheet aspects
Accountable for cost tracking budget
Applies subject expertise in evaluating business operations and processes
Identifies areas where technical solutions would improve business performance
Consult across business operations and share experience and provide mentorship
Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices
Provide training, recommend process improvements
Perform other duties as assigned

Requirements

Bachelor's Degree in Business or Related Field
At least 5 years of experience in core operations, IT, or finance in program management
Proven track record of successfully managing and executing large-scale financial projects/ programs
Ability to lead with proven track record of successfully managing and executing large-scale financial projects
Must be a strategic thinker
Excellent verbal, written communication and presentation skills
Excellent problem-solving skills
Possess a deep understanding of financial processes and procedures as well as the ability to analyze complex data and make sound decisions
Possess a deep knowledge of financial systems and software, including forecasting, budgeting, and reporting tools
Proficient in Microsoft Excel, Word and PowerPoint
Demonstrate team and people management abilities with a focus on growing staff, mentoring and coaching the team
Outstanding cross-cultural communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas

Nice to have

Master's Degree in Business or Related Field
Experience on Medi-Cal, Medicare or Covered CA in addition to 6+ years of program management
Experience and knowledge in any of the following programs: CALAIM, Proposition 56, Public Hospital Directed Payments (PHDP), and Enhanced Payment Program (EPP)
Project Management Professional (PMP)
Experience and knowledge in any of the following programs: Quality Incentive Pool (QIP), Long Term Care (LTC), District Hospital Directed Payments (DHDP), Ground Emergency Medical Transportation (GEMT), Public Provider Ground Emergency Medical Transportation (PP-GEMT), Traditional Rate Range IGT (RR-IGT)
Knowledge of GAAP (Generally Accepted Accounting Principles)

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

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Business Manager III

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