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Capital One Logo Capital One · IT - Software Development

Business Manager - Enterprise Arbitration, Enterprise Consumer Product

United States, McLean Employment contract · Job Posted May 05, 2026
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Job Description

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. We are looking for an associate to join the Enterprise Arbitration team. This team is focused on optimizing inbound channels like EASE, Email, and Site by designing and implementing models and frameworks. These channels are crucial, generating over $2.5 billion in enterprise value annually through marketing and servicing optimization. Our goal is to ensure the optimal message is delivered to the right customer, driving excellent customer experiences and deepening customer relationships. We are looking for an analytical and innovative associate to join the team and support the Modeling function. Our models are central to the arbitration business, presenting numerous significant and exciting opportunities for further enhancement and leverage. In this role, the associate will concentrate on the convergence of business, credit, and modeling results.

Job Responsibility

  • Evaluate potential model improvements
  • Develop comprehensive model roadmaps
  • Advise Lines of Business (LOBs) on the potential impacts to their operations
  • Develop business strategies that will drive growth, profitability, and competitive success
  • May manage and develop 1-2 analysts
  • Develop and implement new product and pricing strategies for various lending products
  • Lead product level modeling/analytics
  • Manage and sequence delivery of business intent
  • Build business requirements and execute against the product strategy
  • Oversee multiple projects and programs concurrently
  • Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others

Requirements

  • Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
  • At least 2 years of experience in analysis
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 5+ years of experience in analysis
  • 2+ years of experience in financial services
  • 1+ year of experience in consulting
  • 2+ years of experience in people management

Nice to have

Previous consulting experience

What we offer

  • Performance based incentive compensation
  • Cash bonus(es)
  • Long term incentives (LTI)
  • Health benefits
  • Financial benefits
  • Other benefits that support total well-being
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