Business Manager, Customer and Partner Engagement Job at Microsoft Corporation (Multiple Locations)

Customer & Partner Engagement Manager, SME&C

In Small, Medium, Enterprises and Channel (SME&C), we are leading a high-growth,...

Location

United States , Redmond

Salary:

116900.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
OR equivalent experience

Job Responsibility

Orchestrate end-to-end executive engagements—ensuring each interaction is purposeful, insight-driven, and tied to clear business outcomes
Prepare and coach segment teams and stakeholders to deliver high-impact, outcome-focused engagements
Own cross-functional follow-up and lead debriefs—driving accountability and measuring follow-through
Manage escalations with clarity and pace—simplifying complexity and aligning the right stakeholders effectively
Lead a portfolio of Customer & Partner Engagement (CPE) projects, including, but not limited to, planning flagship customer and partner moments and designing and delivering impactful experiences
Lead planning and execution of external engagements during executive country visits—ensuring local relevance, strong partner representation, and measurable outcomes
Partner with the External Engagement Lead to bring a point of view on focus areas, market trends, and opportunities—drawing on customer, partner, and field signals
Drive operational excellence by designing robust processes and ensuring quality to support external engagement goals
Identify and scope opportunities to develop new programs and improve current ones
Share expertise to evangelize highly complex programs to stakeholders, using research to identify opportunities to articulate Microsoft's unique value proposition

Fulltime

Manager, Marketing and Customer Engagement

The role involves implementing and executing external partnership projects in Ch...

Location

China , Shanghai

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sciences or Economics
Fluent in oral and written English
Minimum 5 years of experience in the pharmaceutical industry, with a preference for backgrounds in alliance management, project management, or marketing, demonstrating a successful track record in cross-functional project management
Experience in multinational corporations (MNCs) within the pharmaceutical, biotech, or medical device sectors is highly desirable
Strong collaborative skills, with the ability to engage effectively with stakeholders at various levels of the organization to cultivate productive working relationships
Proven ability to coordinate multiple projects and deliver high-quality results in complex markets, including management of agencies and third-party suppliers
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
Adaptable and agile in response to change, with a demonstrated capacity for quick learning
Teamwork and Leadership: Proven ability to collaborate effectively within teams and manage team dynamics to achieve common goals
Process-Oriented and Accountable: Strong focus on adhering to processes while taking responsibility for outcomes and ensuring accountability

Job Responsibility

External Project Execution: Lead the comprehensive implementation of all external partnership projects (including sponsorships, PCP, etc.). Develop and manage project timelines, ensuring all milestones are met and deliverables are completed on schedule and support the development of local projects related to Patient Advocacy, Policy research, NRDL access execution, Medical engagement, among others
Project Performance Monitoring: Establish metrics to assess project effectiveness (e.g., disease awareness, penetration). Collect, analyze, and report on execution feedback, providing actionable insights for ongoing improvement
Business Advancement: Assist the Country Director in the formulation and execution of business objectives in China. Contribute to strategic planning, market analysis, and the development of initiatives that drive business growth
Develop Effective Working Relationships: Build and maintain partnerships with opinion leaders and key stakeholders to identify business opportunities, needs, or challenges
Interface with Cross-Functional Teams: Liaise with cross-functional teams to align internal stakeholders on tactical plans, ensuring external projects are in sync with BMRN’s strategies for achondroplasia (Voxzogo®). Collaborate on project objectives, messaging, and deliverables
Compliance and Risk Management: Work with the Compliance team to ensure all external partnership projects adhere to pharmaceutical regulations, company policies, and ethical standards. Identify and manage potential compliance risks throughout the project lifecycle, ensuring proactive mitigation strategies are in place
Additional Responsibilities: Act as Project Manager to ensure the effective implementation of tactical plans related to achondroplasia (Voxzogo®) in China, with support from cross-functional teams, vendors, and business partners.

Senior Business Manager - Customer Security and Trust

The Senior Business Manager for Customer Security and Trust (CST) serves as a st...

Location

United States , Redmond

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business, Finance, Economics, Operations, or a related field AND 4+ years' experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience
Master’s Degree and/or 6+ years of experience in financial management, business operations, strategy, or related fields
or Bachelor’s Degree with 8+ years of relevant experience
Experience with headcount management, workforce planning, and PCN tracking in a large, matrixed organization
Familiarity with Microsoft financial, compliance, and governance processes
Demonstrated success leading cross-team initiatives and driving change in complex environments
Demonstrated experience managing budgets, financial planning, forecasting, and performance tracking
Deep analytical and problem-solving skills, with the ability to translate complex data into clear insights and recommendations
Experience driving rhythm of business processes, scorecards, and operational reporting
Proven ability to partner with senior leaders and operate as a trusted advisor

Job Responsibility

Own and manage the full Executive Management budget for Customer Security and Trust, including planning, forecasting, tracking, and variance analysis
Lead budget and financial management for multiple CST teams, while providing overall budget oversight and financial guidance across all teams within the organization
Drive headcount management, including tracking approved headcount, position control numbers (PCNs), workforce planning, and alignment with financial plans
Partner with leaders on financial planning, resource allocation, and tradeoff decisions to support strategic priorities
Design, maintain, and continuously improve rhythm of business (ROB) processes, including monthly and quarterly reviews, planning cadences, and executive readiness
Develop and manage organizational scorecards and performance dashboards to track business health, execution progress, and outcomes
Lead operational reporting, ensuring accuracy, timeliness, and compliance with Microsoft financial, operational, and governance requirements
Ensure operational compliance across budgeting, headcount, and reporting processes, partnering with Finance, HR, and other corporate functions as required
Drive prioritization and decision-making support for CST leaders by synthesizing financial, operational, and business insights
Manage cross-team initiatives and special projects to support evolving business needs and organizational change

Fulltime

Manager, Franchise Business Partner, Korea and Japan

This role offers a dynamic and energetic individual to enable customer participa...

Location

Japan , Tokyo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Proficiency in Japanese is required for this role
Possess a strategic and business mindset
Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets
Demonstrated business acumen and learning agility
Ability to work in a high paced team environment
Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
Self-motivated, people-centric and results-oriented
Demonstrated ability to work independently without direct supervision
Demonstrated teamwork
Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment

Job Responsibility

Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives
A trusted advisor and go-to person for internal and external stakeholders on Franchise Growth & Enablement
Deliver Franchise revenue from Franchise Solutions advisory services
Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services
Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (instalment providers, fintechs) that go to Extending the Franchise
Support measures to counter disintermediation, nationalism and localization threats
Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional, Regional and Global levels
Partner with Business Development, Product, Account Teams, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives
Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience
Ensure a risk-based approach for Customer engagements and business initiatives

Fulltime

Home Care Philippines and National HR Business Partner Manager

Business Context: Home Care (HC) Philippines is a high potential business in the...

Location

Philippines , Metro Manila

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

5-6 years of HR Business Partnering experience supporting Business Units/Categories or Marketing, Customer Development/Sales/Digital Commerce or eCommerce or Go To Market teams
Strong coaching, influencing and stakeholder management skills
Strategic thinking with strong analytical rigor
Passion for Home Care, consumer culture and Social‑First digital environments

Job Responsibility

Partner HC team on the full people and culture agenda: organization effectiveness, workforce planning, talent, performance, and culture
Shape and support the Destination Organization for Home Care Philippines
Lead workforce planning, resourcing governance, and organization changes with strong change management
Drive capability programs in SFDG, CSP, dCommerce, Marketing and Leadership in partnership with BU/Global HR and functional teams
Ensure strong participation in global learning programs and leadership interventions
Lead key talent routines including People Forums, succession planning and performance calibration
Coach leaders and teams to strengthen performance culture, agility, growth mindset and inclusion
Act as a Talent Scout, identifying and engaging future Home Care, digital and marketing talent across internal and external markets

Fulltime

Customer Engagement Marketing Manager – Digital and Benefits

The UK Benefits and Customer Engagement Marketing team are looking for a highly ...

Location

United Kingdom , London

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Proven experience in B2C or B2B marketing, ideally with exposure to customer engagement, digital marketing or value proposition marketing
Strong analytical and commercial mindset, with the ability to interpret data, identify opportunities and prioritise activity based on business impact
Demonstrated ability to build powerful relationships and influence stakeholders at all levels of the organisation
Comfortable working in ambiguous and complex environments, managing multiple workstreams and competing priorities
Strong strategic thinking combined with the ability to translate strategy into clear, actionable plans
Highly determined and resilient with a problem-solving mindset, to help overcome barriers to delivery
Excellent verbal and written communication skills, with the ability to clearly articulate ideas and recommendations
Proven ability to manage and deliver multiple initiatives in parallel, with strong organisational and project management skills
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions

Job Responsibility

Set a vision and empower a team of three high performing direct reports
Lead the strategy for driving ongoing engagement in Membership Rewards and Amex Offers, with a clear focus on increasing spend, loyalty and long-term retention
Own and evolve engagement strategies across key digital channels, including the Amex App, Pay with Bank Transfer and Digital Card, ensuring they deliver meaningful customer value and measurable business impact
Identify opportunities to improve overall marketing performance, optimising reach, effectiveness and channel contribution through insight-led decision making
Partner closely with colleagues across Marketing, Product, Analytics, Technology and Compliance to align on priorities, influence decision making and drive delivery
Use data and customer insight to identify, size and prioritise the biggest commercial opportunities, balancing short-term impact with long-term strategic value
Ensure all customer communications are highly customer-centric, insight-driven, compliant and consistent with Amex brand values
Own and manage several central marketing processes including (but not limited to)
Trigger governance, comms calendar and some UK web page ownership

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Customer Operations Thailand and National Flow to HR Business Partner

As the Customer Operations (CO) and National Flow to HR Business Partner, you ha...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Good knowledge of key HR processes, roles and responsibilities across the entire employee lifecycle
HR Partnering experience in Supply Chain and go-to-market teams in Thailand
Driving organization, capability and culture agenda across 1 or multiple countries
Experience of local country employment norms and ways of working
Experience of working in regional teams (networking, ways of working nuance, where to add distinctive value and understanding tension points)
Business acumen: deep understanding or willingness to truly learn what the business does, what are the key metrics to demonstrate value & impact
More human: High EQ to be able to establish connection, trust and respect from the teams partnered
Strategic thinking and Rigour in data/detail: someone who could zoom out and understand the “why” by diving into data and insights, as well as get hands dirty and brilliantly execute the “what”
Performance Coaching & Casting: ability to coach and challenge leaders and teams
Agility: Openness and willingness to accept ambiguity, learn, experiment and innovate

Job Responsibility

Customer Operations (CO) HR Business Partner
Understand the current organization design, the gaps and collaborating with business leaders to resource for value
Governance of overall workforce resourcing against the Destination organization and overheads budgets including planning/tracking of FTEs, interns etc
Coaches and advises business leaders in the optimisation of organisation and team design techniques to improve performance
Assess the talent needs of the organization to design and deliver the most effective talent solutions
Engage and communicate with all employees the vision for effective teams and effective change management
Builds managers’ capability in performance management and reward decisions
Manage direct and indirect labour cost and partner with leadership team to define solutions to optimize the organization
Ensure proper change management is implemented during organizational changes and transformations
DigiOps People transformation: Partnering with relevant business leads towards upskilling the organization towards the digital operations agenda

Fulltime

Sled Partner Business Manager

Serves as a trusted adviser to the Partner and develops a mutually beneficial re...

Location

United States , All

Salary:

199000.00 - 411500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree preferred, or equivalent experience
Typically 7+ years of selling experience at end-user account or partner level
Experience selling to partners in a complex environment
Experience selling and partnering with SLED partners strongly preferred

Job Responsibility

Serves as a trusted advisor and expert to the Partner on where to play within emerging trends in Partner's ecosystem in alignment with HPE business priorities
Works with the Partner to create a mutually beneficial plan for the future
Drives end-to end HPE revenue, profitability, and pipeline by creating joint business plans and leading data-driven sales efforts with the Partner
Articulates both HPE global and local business strategies to effectively sell with, sell to, and sell through the Partner, creating a scalable selling ecosystem
Develops thorough knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPE priorities, and HPE Technology and communicates value of the portfolios and solutions to better differentiate HPE from competitors
Demonstrates business and sales leadership by building mutually beneficial, executive-level relationships with one or many Partners to grow HPE market share
Coordinates and executes HPE activities with the Partner, leveraging HPE specialists when needed, including sales cadence, education, marketing, executive briefings, proactive forecasting, business planning, and client engagements
Drives account mapping process with the Partner and HPE Sales teams to align field sales
Leads and implements HPE strategy, programs, and systems with and on behalf of the Partner to assure accelerated financial outcomes and build partner loyalty to HPE
Tailors selling solutions to fit the needs of the partner's customer profile including HPE products, services and technology alliances to achieve assigned quota

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Select Country

Business Manager, Customer and Partner Engagement

Job Description

Job Responsibility

Requirements

Nice to have

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