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We are seeking an Associate Vice President (AVP) to partner with specific lines of business within Services, Markets, Banking & International, and Client (SMB&IC) Operations and lead their internal communications and associated employee engagement projects, and manage Governance processes for Business Management. In this position, the AVP, Business Management will partner closely with Business Execution and stakeholders within SMB&IC Operations and directly report to Head of Business Management, SMB&IC Operations. Success in this position requires strong verbal and written communication and the ability to build relationships, collaborate, and adjust to changing priorities. Ideal candidates thrive in fast paced organizations that require significant partnership and ability to balance multiple projects. It is critically important for candidates to have the ability to operate independently and proactively seek guidance, support, and input from their manager and colleagues. The expectation will be to identify and evaluate new techniques and improve processes, propose and implement new ideas, and contribute to a rapidly changing organization.
Job Responsibility:
Partner with colleagues to coordinate, prepare and disseminate written internal communications on topics such as policy changes, process changes, events and activities, and organizational updates
support VOE and People & Culture initiatives and messaging e.g. newsletters, events
evolve and maintain the communications plan by applying standard organizational needs, stakeholder input, and new ideas
manage intranet site design, maintenance, and content
manage intake, organization, and delivery of new communication requests
coordinate logistics for global and region-specific meetings and events, such as town halls and executive visits
act as a point of contact and liaison between the businesses and Business Management, and facilitate approval of communications
track critical metrics to measure effectiveness of communications
support preparation of business review presentations
manage Citi Gratitude and L&D budgets across SMB&IC Operations
maintain CBNA signatory approval process
manage ad-hoc projects
Requirements:
Similar prior experience, preferably in financial services
strong written and verbal communication skills
experience composing internal communications, slide design, and basic web design
demonstrate strong sense of ownership and attention to detail
demonstrate growth mindset and natural curiosity for learning
confident interpersonal skills and comfort contributing to discussions with leaders
motivated, creative, and resourceful problem-solver
demonstrates discretion when handling confidential information
Bachelor’s/University degree or equivalent experience
What we offer:
Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
a discretional annual performance related bonus
private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
special discounts for employees, family, and friends
access to an array of learning and development resources
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