Business Management and Agentic Lead Job at Microsoft Corporation (Multiple Locations)

Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Business Management and Agentic Lead owns the end-to-end operational support to the Operational Direct and the Chief of Staff including team agentic transformation.

Job Responsibility

Support the RoB Director in day to day operational execution of the executive RoB
Coordinate preparation for executive meetings, reviews, SteerCos, and business rhythms
Manage inputs, materials, timelines, and quality control for all RoB deliverables
Track actions, decisions, and follow ups across the executive operating model
Govern and optimize the Chief of Staff’s calendar, priorities, and meeting flow
Plan and coordinate Exec Office events, team meetings, offsites, and operational rituals
Manage Exec Office operations including communications, coordination, and team workflows
Serve as the central intake and triage point for cross group requests into the Exec Office
Partner with the AI Transformation Lead to redesign manual workflows into agentic processes
Identify, prioritize, and automate high impact processes across operations, comms, and exec engagement
Support rollout, adoption, and continuous improvement of new agentic workflows
Maintain operational standards, governance, and quality across all Exec Office outputs
Handle confidential information with strong judgment and discretion
Anticipate operational risks and drive proactive resolution

Requirements

Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 4+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
2–4 years in business operations, program coordination, administrative/business management, PMO support, or Chief of Staff support functions.
Experience supporting Rhythm of Business processes, operational cadences, or executive preparation preferred but not required.
Familiarity with planning meetings, preparing exec-ready materials, and coordinating cross-functional workflows.
Comfortable working with dashboards, trackers, and basic reporting tools.
Ability to map simple processes, identify manual steps, and document current state.
Willingness to partner with AI PMs/transformation leads on redesign and adoption.
Openness to experimenting with agentic workflows and supporting rollout/training.

Nice to have

Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
Experience supporting Rhythm of Business processes, operational cadences, or executive preparation

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Business Management and Agentic Lead

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