Business Key Account Manager, IKEA

IKEA

Location:
India, New Delhi

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

You are a passionate relationship builder who loves connecting with businesses and creating long-term partnerships. You have strong commercial acumen and the ability to spot business opportunities that contribute to growth - while staying true to IKEA's vision of creating a better everyday life for the many people. You are customer-focused, structured, and results-driven, with a deep understanding of the B2B landscape and how to tailor IKEA's offer to meet business needs. You enjoy collaborating across functions, leading negotiations, and ensuring customer satisfaction through the entire journey.

Job Responsibility:

Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals
Analyze the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers' shopping experience
Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market
Present and sell larger projects to the customers, stakeholder/management groups
Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance
Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors
Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion
Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues
Responsible to lead after sales care for key account deals – follow up with help and information to secure long-term business relationships and an excellent customer experience
Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA

Requirements:

Minimum 7 years of experience in B2B sales/Channel Sales (Preferably from Real estate/Furniture/Concept selling)
Target Oriented and Motivated to achieve Goals and explore new Businesses and Territories
New market expansion and business development throughout bound activities
Account handling, receivables management and focus towards sustainable business
Experience from retail (preferably home furnishing) or B2B environments
Proven ability to lead, influence, and collaborate cross-functionally
Strong negotiation, communication, and project management skills
Deep knowledge of the local market, customer segments, and business needs

Nice to have:

Experience from retail (preferably home furnishing)
Experience in Real estate/Furniture/Concept selling

What we offer:

Equal opportunity employer
Diverse backgrounds, perspectives, and skills valued
Work environment free of discrimination and harassment
Individualism encouraged

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Key Account Manager