Business Intelligence Analyst Job at Highmark Health Options (Working at Home)

Job Description

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)*** The Business Intelligence Analyst plays a critical role in bridging the gap between business needs and technical solutions. This position requires a strong analytical skillset to understand, document, and improve business processes, coupled with the ability to leverage data and light programming skills to support data-driven decision-making and system enhancements. The ideal candidate will be proficient in gathering requirements, creating process flows, and using Salesforce, Python, and SQL to analyze data, build reports, and automate tasks.

Job Responsibility

Elicit, analyze, document, and validate business requirements through interviews, workshops, and existing documentation
Create detailed process flows, use cases, and user stories to clearly define system and process changes
Collaborate with stakeholders to prioritize requirements and ensure alignment with business goals
Identify opportunities for process improvement and automation
Extract, transform, and load (ETL) data from various sources, including Salesforce
Perform data analysis to identify trends, patterns, and insights that support business decisions
Develop and maintain reports and dashboards using data visualization tools
Ensure data quality and accuracy
Customize and configure Salesforce to meet specific business needs (e.g., workflows, validation rules, custom objects)
Develop simple scripts in Python to automate data processing, system integration, or reporting tasks
Write and execute SQL queries to extract, manipulate, and analyze data from databases
Participate in testing and deployment of system changes
Serve as a liaison between business users and technical teams
Communicate effectively with stakeholders at all levels of the organization
Present findings and recommendations in a clear and concise manner
Collaborate with developers and other IT professionals to implement solutions
Create and maintain technical documentation, including system configurations, data dictionaries, and process flows
Develop and deliver training materials to end-users on new systems and processes
Provide operational support to the Sales Team
Lead process improvement or regular (annual) business processes
Work with business and technical organizations to assemble project teams
Lead project team members in the development and maintenance of comprehensive plans for a defined program
Work with Executive Sponsor and Business Owner of a Program, and other management as required, to deliver business intelligence solutions
Design and build analytics using Oracle Cloud
publish metrics dashboards and executive presentations
Identify, analyze, and interpret trends or patterns in complex data sets
Ensure consistency and accuracy of information and reporting by monitoring performance and usage of Oracle Cloud
Research fluctuations to core metrics/key performance indicators (KPIs), participate and/or lead process and data improvement efforts
Develop processes, tools, and templates to enable efficient, accurate and standardized data analyses and related deliverables
leverage automation to greatest extent possible
Design and implement analytical solutions and other strategies that optimize statistical efficiency and data quality
Develop work plans to meet deadlines, accurately estimate completion dates, and communicate status to leadership
Ensure that all changes to reporting, processes, and procedures are reflected, appropriately documented and that consistency is maintained for team
Ensure the correct first time /quality review processes are utilized and that changes maintain data integrity control processes
Work closely with management to prioritize business and information needs
Other duties as assigned or requested

Requirements

Bachelor's Degree in Math, Computer Science, Analytics, Engineering, Information Science or related field
3 years directly related work experience
Proficient to master level with Microsoft Office products including Excel, Power Point, Word, and Access
Basic understanding of SQL / querying capabilities
Experience with Oracle Cloud Business Intelligence, OTBI, BI Publisher, OACs, FRS, Smartview
Familiarity with the Software Development Lifecycle Process and Project Management Lifecycle
Strong written and verbal communication skills
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Effective participation in team-based work
Ability to find solutions and deliver results within a rapid, fast changing, entrepreneurial, technology-driven culture
Ability to understand business needs, maintain strong cross-functional relationships and provide optimal customer service through Analytics
US Citizen (due to contractual/access requirements)

Nice to have

1 year Project Management
0% - 25% travel

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Business Intelligence Analyst

Job Description

Job Responsibility

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