Business Intelligence Analyst

Job Description

As a vital member of the Business Intelligence team, the Business Intelligence Analyst will support business leadership teams with insightful and actionable analysis of key operational performance metrics utilizing the team's reports and data sets. The role will analyze key operational data sets/processes, identify trends/events, determine the associated causes, develop potential solution recommendations, and present findings to executive business leadership. The role will also assist with implementation of process improvement recommendations. The individual will continuously review and develop optimal data metrics and measurements to help improve BCBSAZ efficiencies and member experience.

Job Responsibility

Analyze and research complex operational problems related to quality control and procedures in assigned unit
Develop and maintain test plans with Enrollment and Claim areas for UAT
Perform UAT as needed and assigned
Provide project management support alongside the Product Owner as needed
Assist in Requirement gathering meetings and document requirements in a learning capacity
Create and/or update training material for the end-users
Investigate data issues found through UAT or analysis of reporting
With supervision, analyzes data output and recommends changes and enhancements to existing reporting, business procedures and business rules
Create ad-hoc reporting through various systems in a learning capacity
Act a liaison between management, staff, and vendors
Maintain BI Proxy Box rotation and create User Stories as needed for submitted UR's
Perform all other duties as assigned
Independently create ad-hoc reporting through various systems
Gather, document and analyze business reporting requirements without supervision
Facilitate requirements gathering meetings at multiple levels of staff and document requirements without supervision
Analyze report data for accuracy and report on potential quality errors or areas of improvement
Participate in the building of dashboard logic in a learning capacity
Create an ongoing schedule to perform periodic audits of dashboards and paginated reports to ensure accuracy and identify opportunities of improvements
Identify process improvements during the audit process and bring to area management's attention
Act as the Product Owner in a limited capacity in the absence of the Product Owner
Manage BI Proxy Box rotation and create User Stories as needed for submitted URs

Requirements

3 years of experience in operations with knowledge of enrollment and/or claim systems (All Levels)
3 years of experience in a professional business environment (including internships) (All Levels)
High-School Diploma or GED in general field of study (All Levels)

Nice to have

2 years of experience in Analysis (Business, IT, Systems, Documentation, Quality, or Reporting) (All Levels)
2 years of experience contributing to Corporate Projects (All Levels)
3 years of experience within the health insurance / health care industry (All Levels)
3 years of experience in an Enrollment/Membership or Claim services field (All Levels)
Bachelor's Degree in Business Administration, Finance, Accounting, Computer Information Systems, or related field of study (All Levels)
Certification from American Management Association (AMA) (Level 2)

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Business Intelligence Analyst - Hybrid

Job Description

Job Responsibility

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