Business Intelligence Analyst - Customer Experience and Insights Jobs

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Business Intelligence Analyst - Customer Experience and Insights

The Business Intelligence Analyst plays a central role in supporting business in...

Location

Australia , Melbourne

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience developing Business Intelligence reports and dashboards in Power BI and Excel using Power Query (M), DAX, VBA, and Excel formulas
Proficiency in SQL for data extraction, transformation, and consolidation across multiple complex datasets
Proven ability to develop robust data models and translate business requirements into actionable reporting solutions
Ability to translate insights into actionable recommendations that support strategic decisions and continuous improvement

Job Responsibility

Design, develop, and maintain scalable, user-friendly reporting and analytics solutions aligned with business and customer requirements, incorporating best practice design and user experience principles
Analyse reporting requirements to ensure metrics capture impact across all customer touchpoints and operational areas
Identify gaps in existing reports and implement improvements to provide actionable insights
Collaborate with Team Leaders and Operational Management to align reporting with workforce optimisation and customer experience goals

What we offer

Flexible / hybrid working arrangements
Purchased additional annual leave
Private health discounts
Opportunity to grow your career
Great work-life balance
Extensive learning opportunities
Networking programs
Employee benefits

Fulltime

Senior Business Intelligence Analyst

GMP has established itself as the pioneer of Interoperable Smart Parking which c...

Location

India , Bengaluru

Salary:

Not provided

Parking Network B.V.

Expiration Date

December 19, 2025

Requirements

4+ years’ experience in a Business Intelligence/Data Science/Analytics background is essential
Relevant experience working with product-based tech start-ups
Solid understanding of data modeling, PostgreSQL, and relational databases, R or Python
Advanced skills in business intelligence tools with a strong ability to visualize and story tell with data (e.g., Tableau, Power BI, Looker, Metabase)
Proficient in Advanced Excel, VBA and statistical analysis techniques
Develop and optimize SQL queries and stored procedures for efficient data retrieval and manipulation
Implement best practices for database development, such as proper indexing and query optimization
Optimize database performance to support complex analytical queries
Project Management and/or process improvement experience highly preferred
Ability to effectively communicate and facilitate discussion with executive level

Job Responsibility

Data insights and analysis: Summarize key data driven insights to members of the senior leadership team to drive better outcomes, an increase in revenue or decrease in cost
Make recommendations for new metrics, techniques, and strategies to improve the operational and quality metrics
Demonstrate excellent Data Analytics and stakeholder management skills, with the ability to influence and collaborate at all levels of the organization
Utilize your deep understanding of economic concepts, such as unit economics, retention and activation, marginal returns, and pricing economics, to drive our financial strategy
Act as an ambassador for data-driven decision-making within the company, ensuring that insights are shared and acted upon across departments
End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation
Recognize and adopt best practices in reporting and analysis: data integrity, design, validation, and documentation and suggest ways to improve processes and incorporate operational excellence best practices
Take initiatives in improving the quality and efficiency of internal reports and streamlining analysis and processes
Responsible for being the liaison between the functional teams such as Customer Success, Sales, Finance and Tech
Build and maintain strong customer relationships, ensuring high levels of satisfaction and promptly addressing any concerns

Commercial Business Analyst

The Commercial Business Analyst at Big Health develops a deep understanding of p...

Location

United States

Salary:

125000.00 - 150000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

3-6 years of experience in healthcare analytics, healthcare business analysis, or data science (e.g., digital health, payer, provider, health tech)
Bachelor’s degree in a quantitative field (e.g., Statistics, Data Science, Health Informatics) or equivalent practical experience
Experience working with healthcare datasets (e.g., claims, EMR/EHR, digital engagement data)
Strong analytical skills and experience with data modeling and performance measurement in a healthcare context
Proficiency in SQL and experience with at least one analytics language (e.g., Python) for querying, transforming, and analyzing datasets
Experience building reports and dashboards in modern BI tools (e.g., Looker, Tableau, Power BI) to support data-driven decision-making
Familiarity with CRM and commercial reporting (ideally Salesforce), including connecting accounts, pipeline, and revenue metrics to program performance and outcomes
Demonstrated experience using or enabling LLM-based tools to accelerate analysis, insight generation, or content creation, and contributing to the design of AI-powered assistants or automated workflows
A track record of using data to deliver actionable insights and performance improvements in a fast-paced, high-growth environment

Job Responsibility

Define and maintain KPIs and metrics across the customer and patient lifecycle
Use BI tools (e.g., Snowflake, Looker, Salesforce) to build and maintain internal and external reporting, such as OKR dashboards, scorecards, and healthcare program performance
Work closely with Engineering and Product (Studio) teams on underlying data models, metric definitions, and data pipelines to ensure consistency across the organization
Support development of QBRs, executive business reports, and Board materials by assembling data, generating insights, building visualizations, and crafting clear narratives for clinical, operational, and financial KPIs
Design. launch, and operationalize LLM-enabled workflows and AI-powered assistants that turn raw data into usable narratives and insights (e.g., summarizing account performance, drafting QBR materials, synthesizing qualitative feedback), in close partnership with Studio
Evaluate emerging LLM/AI capabilities to automate or augment commercial reporting and decision-making (e.g., automated account health digests, opportunity risk flags, pipeline and utilization summaries)
Analyze data to identify trends, leading indicators, and risk signals related to program health, customer satisfaction, renewals, and expansion opportunities

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

IT Business Solutions Analyst

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , New York

Salary:

72000.00 - 106560.00 USD / Year

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match
Fitness allowance, employee discount programs, free games & events and stocked pantries
14 paid holidays per calendar year
paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
up to 10 paid sick days per calendar year
paid parental and compassionate leave
wellbeing programs for mental health and other wellness support
family planning support through Maven
commuter benefits
and reimbursements for fitness-related expenses

Fulltime

Head of Quality – Customer Reporting and Data Analytics

As Head of Quality – Customer Reporting and Data Analytics, your primary goal wi...

Location

United States , Miami, FL / Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years of experience in data analytics, business intelligence, or data product management
At least 3 years in a leadership or head-of-function role
Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
Experience leading cross-functional collaboration across product, engineering, and commercial teams
Exceptional analytical, strategic thinking, and communication skills
Knowledge of retail operations, shrinkage, and loss prevention analytics
Proven ability to build scalable reporting and analytics products from concept to market

Job Responsibility

Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

Fulltime

Senior Marketing Analyst, AI and Insights

Senior Marketing Analyst who’s passionate about turning data into stories and in...

Location

Slovakia , Bratislava

Salary:

2800.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

5+ years in marketing analytics, data science, or marketing operations (B2B experience a plus)
Hands-on experience with Marketing Attribution tools, and data visualization tools (like Tableau, Power BI, or Looker)
Strong analytical skills with SQL, Python is a plus
Experience using AI or machine learning tools for marketing insights, forecasting, or automation
A curiosity for new tech — you love testing tools and figuring out how to make them work for your team
Excellent communication skills — you can explain complex data in a way that gets people’s attention

Job Responsibility

Dig into marketing data from Salesforce, Hockeystack, and other tools to uncover insights that shape campaigns, content, and customer strategy
Build dashboards and reports that make complex data simple and actionable for marketing and leadership teams
Experiment with AI-powered analytics — from predictive models and segmentation to generative AI tools that surface new marketing opportunities
Evaluate and recommend new technologies that can help us level up our marketing intelligence stack
Collaborate with marketing, sales, and data teams to make sure insights drive real business impact
Tell great data stories — not just numbers, but clear, compelling narratives that influence decisions and strategies

What we offer

Restricted stock units
Company performance bonus
Great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program

Fulltime

Sr. Financial & BI Analyst

In this role, you will support all business units with reporting products (Micro...

Location

United States , Denver

Salary:

Not provided

RK Mechanical, Inc.

Expiration Date

Until further notice

Requirements

Masters preferred with degree in finance, accounting, or business with strong competencies in business intelligence tools
Expert in field with 15 years of experience in financial modeling and relevant report manipulation
Company Leader with proven ability to take initiative and be innovative
Experience with Power BI and Cyberquery Data Modeling
In-depth understanding of database management systems and an analytical mind with a problem-solving aptitude
Vast experience creating and understanding financial statements
Well rounded business mind and keen understanding of how a business operates, from accounting and finance all the way to operations and executive decision making
Identify actionable intelligence such as bottlenecks or negative trends that is communicated in an easily accessible method to users across the organization
Proactively identify resource needs and develop models to effectively distribute workload in the most economical way
Conduct analysis to support corporate goals and objectives through targeted action in each business unit

Job Responsibility

Design, build, deploy, and support data sets in Power BI and Cyberquery
Collaborate with teams to integrate disparate data sources
Develop and execute queries and conduct ad-hoc analyses
Design and implement efficiency reports using Cyberquery Qdirector
Create visualizations and reports for requested projects
Develop custom data models and algorithms to apply to data sets
Develop processes and tools to monitor and analyze model performance and data accuracy
Extracts data from source systems and, where applicable, builds automation routines
Conducts analysis and builds meaningful reports and visualizations or dashboards for consumption by multiple stakeholders
Assists team leader and department leadership in identifying opportunities and requirements

What we offer

Safety: Our unmatched culture of safety is our foremost core value, guiding everything we do each day: Health, Safety, & Environmental
Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition
Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards
Philanthropy: RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation
Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program

Business Intelligence Analyst - Customer Experience and Insights

APM Employment Services

Location:
Australia, Geelong ▼
Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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