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We have an exciting opportunity for a Business Insights Associate to join either our Edinburgh or London CAO team! This is a fantastic opportunity to develop your analytical expertise, broaden your influence across the organisation, and contribute to work that genuinely improves customer outcomes. Reporting to the Business Insights Senior Associate; As a Business Insights Associate you will be part of the Business Insights team that plays a key role in shaping strategy, governance and customer‑focused decision‑making. Collaborating with cross functional teams to provide data and business analytics and insights to help support key business decisions and promote operating model efficiency. The role holder will work closely with each pillar of the CAO Channel, who are responsible for operational support and delivery of sales initiatives which underpin the group’s strategic objectives, the Distribution channel and wider Business Management team.
Job Responsibility:
Data Collection and Cleansing: Partner with the Data Office to collate, clean and consolidate large data sets to produce meaningful insights and support stakeholders in making data-driven decisions by providing actionable recommendations
Interpretation & Insights: Use statistical methods, and analytical tools to interpret data sets, identify trends, and provide actionable insights
Reporting / Presenting: Develop and present reports, dashboards, and visualizations using BI tools to communicate findings to stakeholders. Maintain and innovate existing reports and dashboards
Performance Monitoring: Develop and monitor key performance indicators (KPIs) to measure the success of the business and identify areas for improvement. Ability to review & analyse high volumes of data quickly and efficiently, perform anomaly detections in large data sets, investigating and identifying the cause and recommending corrective actions
Collaboration: Regular engagement/stakeholder management across the wider BD network and business partners / teams, such as IT, Change, Finance, Marketing, Business Management, Operations, ensuring engagement with SME’s from across the business at both junior and senior levels, with the ability to distil key messages in to and from, these relationships
You will be expected to create data visualisations and support with ongoing compilation of platform data
Work in partnership with all business functions to deliver insights consisting of
Defining & monitoring, generating actionable insights and supporting deployment of business / customer centric strategies
Requirements:
Proven track record of analysing large datasets to derive meaningful insights and present them in a clear and concise manner
Strong analytical and problem-solving capabilities with a passion for data, data tools and data skills
Comfortable challenging assumptions and providing insight based recommendations
A positive, flexible, can-do attitude with natural curiosity and keenness for continuous learning
Ability to clearly communicate complex data insights to non-technical stakeholders
Confident, approachable and willing to build strong relationships
Nice to have:
Experience working in a business undergoing significant change is highly favourable
An understanding on the financial services industry, including regulatory or customer-outcome frameworks with knowledge of customer behaviour, journeys and how customers interact with products / services
Strong skills in SQL, Excel and Python or any other data analysis tools with exposure of working with large datasets
What we offer:
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team