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Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment, decarbonisation and building safety services that keep homes and public buildings operating at their best. As part of our continued integration and operational development following the merger of Axis Europe and CLC Group, we are strengthening our Continuous Improvement capability across the business. We are looking for a Business Improvement Lead - Continuous Improvement to help drive operational excellence across our national service delivery model. Reporting to the Business Improvement Director, this national role will drive Continuous Improvement initiatives across property maintenance, compliance, decarbonisation, refurbishment and responsive repairs. You will play a key role in embedding a CI culture within a newly integrated organisation, streamlining processes, reducing waste and building a robust framework for sustainable performance improvement. Travel to Axis CLC offices and operational sites will be required.
Job Responsibility:
Lead the design, implementation and governance of a Continuous Improvement roadmap
Facilitate improvement workshops including Lean, Kaizen, VSM and Root Cause Analysis
Identify and eliminate operational waste, process bottlenecks and inefficiencies
Develop and maintain CI toolkits, standards and best-practice documentation
Optimise workflows across repairs, maintenance, compliance and refurbishment functions
Harmonise processes across legacy Axis Europe and CLC operations
Define and embed standardised SOPs, service models and governance structures
Partner with BI, Finance and Operations to deliver data-driven performance insight
Monitor KPIs to diagnose operational issues and evaluate improvement impact
Lead structured change activity to ensure adoption and sustainability
Coach and develop managers to build internal CI capability
Support integration, transformation and Target Operating Model initiatives
Requirements:
Proven experience in Continuous Improvement, Operational Excellence or Transformation roles
Strong working knowledge of Lean, Six Sigma, Kaizen or equivalent methodologies
Experience improving field-based service operations (maintenance, housing, FM or similar)
Strong analytical capability with the ability to translate data into actionable insight
Excellent stakeholder engagement and facilitation skills
Nice to have:
Lean Six Sigma Green or Black Belt
Experience supporting post-merger integration or TOM design
Exposure to regulated or compliance-led environments
What we offer:
Pension scheme and life assurance
25 days’ holiday plus bank holidays
Perkbox (discounts, perks and wellbeing offers)
1 paid volunteer day
£2,000 refer-a-friend bonus after probation
Opportunities for development and progression across Axis CLC