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Business Implementation and Support Specialist

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Robert Half

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Location:
United States , Paramus

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Key Responsibilities: Training & Enablement; Platform Operations & Support.

Job Responsibility:

  • Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff
  • Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards
  • Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites
  • Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training
  • Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues
  • Manage platform configuration, including user permissions, business units, form creation, and pricebook administration
  • Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance
  • Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards
  • Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO
  • Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.

Requirements:

  • 3+ years of hands-on experience in software implementation, systems support, or business systems administration
  • Experience training or coaching end users on software platforms or operational processes
  • Strong project coordination and organizational skills with the ability to manage multiple parallel initiatives
  • Proficiency with Microsoft Office 365, including Excel, Word, and Outlook
  • Proficiency with virtual collaboration and training tools such as Microsoft Teams or Zoom
  • Strong verbal and written communication skills with the ability to interact effectively at all levels of the organization.

Nice to have:

  • Platform certification or administrator designation (ServiceTitan or equivalent)
  • Experience working with help desk or ticketing systems
  • Familiarity with ERP platforms such as NetSuite.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Work Type:
On-site work
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