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Business Functional Analyst - UCC & Operator Connect

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NTT DATA

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Location:
Romania , Cluj-Napoca

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Business Functional Analyst role at NTT DATA involves supporting the migration from Avaya UC to Microsoft Teams Voice. Candidates should have a strong background in Unified Communications and telephony principles, with at least 3 years of experience in a related role. Key responsibilities include data analysis, number lifecycle management, and collaboration with engineering teams. Excellent analytical and communication skills are essential for success in this position.

Job Responsibility:

  • Perform detailed data and functional analysis to support migration from Avaya UC to Microsoft Teams Voice
  • Analyse, validate and reconcile telephony inventories including DIDs, number ranges, routing paths and carrier information
  • Support number lifecycle management including porting coordination and carrier engagement
  • Track and manage porting formats, regulatory requirements and local numbering compliance (Romania)
  • Produce and maintain migration wave plans, number mapping documentation and transition trackers
  • Support Operator Connect and Direct Routing deployment analysis within Microsoft Teams
  • Assist with troubleshooting and validation of enterprise telephony configurations including SIP, SBC behaviour and PSTN fundamentals
  • Use network troubleshooting tools and QoS/VoIP testing methodologies to support issue analysis
  • Maintain RAID logs, status reports and executive-ready reporting documentation
  • Capture meeting minutes, action logs and governance documentation
  • Collaborate with engineering teams and customer stakeholders to ensure accuracy, readiness and successful cutover execution

Requirements:

  • 3+ years’ experience in a Project Analyst, Project Coordinator or similar analytical support role within IT or telecom environments
  • Strong understanding of Unified Communications systems and enterprise telephony principles
  • Knowledge of DIDs, SIP, SBC behaviour, number routing, carrier porting rules and PSTN fundamentals
  • Experience supporting Microsoft Teams telephony (Operator Connect, Direct Routing and Teams Voice features)
  • Familiarity with telecom carrier portals, porting formats and global numbering regulations
  • Exposure to network troubleshooting tools and VoIP/QoS validation approaches
  • Strong analytical capability — able to gather, interpret and present complex data clearly and accurately
  • Excellent written and verbal communication skills, including production of reports, trackers and governance documentation
  • A structured, detail-oriented approach with the ability to work within defined programme timelines

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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