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Business Facilitation Team Leader

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Westhaven

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Location:
Australia , Dubbo or Orange

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our dynamic organisation dedicated to creating positive change and fostering meaningful connections through personalised support for individuals with disabilities. An exciting opportunity is available for a Team Leader within the Business Facilitation Team. This position plays a crucial role in leading and supporting Business Support Officers, ensuring the delivery of high-quality administrative services and compliance with the NDIS framework. You will be responsible for overseeing daily operations, cultivating a positive work environment, and driving continuous improvement within the Business Facilitation Team.

Job Responsibility:

  • Provide leadership and support to a team of Business Support Officers, fostering a positive and collaborative work environment
  • Review systems and processes within the Business Facilitation Team to identify opportunities for improvement
  • Provide updates and guidance on NDIS pricing changes and the NDIS support catalogue to your team
  • Complete online client management reports and ensure all administrative tasks are completed accurately
  • Oversee compliance with the NDIS Act, NDIS Terms of Business, and Quality Standards
  • Build partnerships to strengthen the services offered to participants
  • Supervise, support, and review the performance of Business Support Officers, managing rosters and tasks using EmpLive

Requirements:

  • Exceptional leadership and team-building skills, with a focus on efficiency and motivation
  • Demonstrated exceptional collaboration skills, working effectively with internal and external stakeholders to achieve positive outcomes
  • Strong administrative skills with high attention to detail and the ability to manage competing priorities
  • Excellent written and verbal communication skills
  • Proficiency in using Client Management Systems and Google Suite
  • Strong understanding of the National Disability Insurance Scheme, including the NDIS Support Catalogue
  • Demonstrated experience in financial roles, exercising a high degree of autonomy
  • Demonstrated understanding of Supported Independent Living (SIL) funding and the requirements for Roster of Care (ROC) construction
  • Proven ability to deliver outcomes within agreed timeframes and quality standards
  • A current NSW Driver’s licence
  • The ability to obtain and maintain a paid Working with Children Check (WWCC)
  • The ability to obtain and maintain a National Disability Insurance Scheme Workers Check (NDISWC)
  • Completion of the “NDIS Worker Orientation Module”
What we offer:
  • Competitive Salary: Level 5 (Social, Community, Home Care and Disability Services Industry Award 2010) + superannuation (11.5%)
  • Tax-free salary packaging up to $15,900 per year (pro-rata)
  • Enjoy a tax-free meal & entertainment card up to $2,650 per year (pro-rata)
  • Fitness Passport to Energise Your Lifestyle
  • Be part of a culture that values diverse backgrounds and experiences

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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