Business Execution Senior Manager, Wells Fargo

Wells Fargo

Location:
United States, West Des Moines ▼
Charlotte

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Execution Senior Manager to execute the Root Cause Analysis (RCA) program for Unsecured Lending Operations (ULO). The Business Execution Senior Manager will be responsible for the management and development of a team dedicated to the execution of the root cause analysis program for resolved complaints tied to Personal Loans, and Retail Services (PLRS) products.

Job Responsibility:

Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
Identify potential risks when implementing change along with developing mitigation strategies and plans
Recommend opportunities for Business Execution process improvement
Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
Manage allocation of people and financial resources for Business Execution
Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years Management or leadership experience
3+ years' experience managing team members at multiple operational sites across domestic markets
3+ years' experience supporting ULO (e.g., Credit Cards, Personal Lines of Credit, Personal Loans, or/or Retail Services products)
2+ years of experience completing product or operational process research
2+ years of experience analyzing themes and trends and compiling that analysis into recommendations for change or risk mitigation
Experience crafting complex information into concise materials fit for a senior executive audience
Bachelor's degree in communications, business, marketing, or a related field
Experience leveraging data to identify trends and themes for the purpose of identifying change, issues, or to mitigate risk
Experience working across multiple lines of business to assess risk and influence accountability for the execution of change or the mitigation of risk
Strong attention to detail
Experience exercising influence to drive programmatic change
Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to interact with integrity and high-level of professionalism with all levels of team members and management

Nice to have:

Experience crafting complex information into concise materials fit for a senior executive audience
Experience leveraging data to identify trends and themes for the purpose of identifying change, issues, or to mitigate risk
Experience working across multiple lines of business to assess risk and influence accountability for the execution of change or the mitigation of risk
Strong attention to detail
Experience exercising influence to drive programmatic change

What we offer:

Relocation assistance is not available for this position
Ability to travel up to 25%

Additional Information:

Job Posted:
July 01, 2025

Expiration:
July 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Execution Senior Manager