Business Execution Senior Manager, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Execution Senior Manager (Incident Management Command Center Director) to report directly to the head of Enterprise Incident Management (EIM). This leader will have direct oversight of the 24/7 Global Incident Command Center and lead a team that provides ongoing monitoring and identification of incidents having the potential for operational risk to Wells Fargo customers, employees, and buildings across the company's global footprint.

Job Responsibility:

Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies, and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Monitor local, regional, national, and global events and weather conditions to identify potential impacts and coordinate appropriate response activities
Identify, escalate, coordinate, and respond effectively and timely to all incidents that occur in Wells Fargo across all geographic regions
Authority and autonomy to make immediate decisions based on potential impact to the business
Accountable for work product and support provided by teams across three Global Incident Command Centers
Communicating risk and response activities in a dynamic and fast-paced environment
Provide regular reports and updates to senior management on incident status and resolution efforts
Building strong partnerships with peer Command Centers: Corporate Security, Cyber, Technology, Payments, and Operations

Requirements:

6+ years of Business Execution, Implementation, or Strategic Planning experience
3+ years Management or leadership experience
Overall 15-20 years of experience including Resiliency/Business Continuity Management (BCM) & incident response in a global environment
Strong leadership and team management skills
Education in and/or experience with concepts of incident management and risk intelligence
Understanding of resiliency, emergency management, and incident response
Strong analytical skills with high attention to detail and accuracy
Ability to execute in a fast paced, high demand environment while balancing multiple priorities
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Effectively work in a highly matrixed organization
Knowledge and understanding of business intelligence
Familiarity with ArcGIS or other geospatial mapping tools
Familiarity with Everbridge Mass Notification or other notification tools
Ability to work in a 24/7 command center
This position will require on-call, weekends, and holiday work as needed

Nice to have:

Familiarity with ArcGIS or other geospatial mapping tools
Familiarity with Everbridge Mass Notification or other notification tools

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Execution Senior Manager