Business Execution Consultant

• Develop training materials for new hire and upskill onboarding, including the creation of new materials from scratch and updating existing materials to meet business needs
• Facilitate training classes both in-person and virtual
• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills (PowerPoint)
• 2+ years’ experience facilitating training in a small and large group sessions (in-person & virtually)
• 2+ years Training Content Development / Procedural Documentation / Procedural Writing experience
• Proven knowledge in Auto Operations which may include Customer Service and/or Collections
• Ability to lead discussions with stakeholders to determine the training need
• Experience creating communications, user guides, and other written training materials
• Ability to exercise independent judgment to identify and resolve problems
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions
• Technical skills: iNotice, Cars, iTop, ACES/Softphone, iRepo, Imaging Content Management Platform (ICMP), Strategic Reporting Solutions (SRS), SharePoint, Jira, Tableau, and/or NICE/Nexidia

• Hybrid work schedule
• Ability to work flexible hours based on business need during 8:00am – 7:00 pm CST
• Equal opportunity employer