Business Execution Administrator, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Unclaimed Property Business Execution Administrator will work to understand the business to gain expertise critical to ensuring compliance with internal policies, and jurisdictional requirements. The successful candidate will serve a pivotal role managing processes designed to assist customers/clients with promptly reclaiming their property.

Job Responsibility:

Support operations of the Unclaimed Property Service Delivery Team
Administer and execute on business specific processes and procedures
Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
Follow all state and jurisdictional regulatory requirements related to unclaimed property escheatment
Exercise risk management to identify and escalate potential issues and gaps in business processes
Receive direction from supervisors
Interact with colleagues in the department and internal business partners for research and response to inquiries
Manage email case load in a case management system (PEGA)
Respond to internal and external inquiries via written correspondence within defined SLA
Review and disposition incoming affidavits for completion to route for further processing
Print and mail physical correspondence when required
Self-report daily productivity performance

Requirements:

2+ years of Administrative Support or Business Support experience
Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
Strong customer service experience with written communications
Prior experience in case load management
Excellent verbal, written, and interpersonal communication skills
Processing and performing thorough research to resolve internal or external inquiries
Ability to take on a high level of responsibility, initiative, and accountability
Experience working in an email production support environment
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
Ability to navigate multiple applications, systems, and document types

Nice to have:

Previous experience conducting research in Hogan and OIB
Previous experience managing a case load in Pega
Prior experience with Unclaimed Property

Additional Information:

Job Posted:
September 13, 2025

Expiration:
September 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Execution Administrator