Business Excellence Manager

• End-to-End Business Operations Management: Direct the demand and supply forecasting, planning, and allocation processes to ensure optimal inventory levels, product availability, and alignment with financial targets
• Oversee the execution of pricing and promotions and ensure all product documentation is accurate
• Equip Customer Development teams with the necessary operational support, tools, and accurate product documentation to drive sales success
• Lead the Business Operation Team to drive channel growth by maximizing all resource allocations and ensuring operational support is fully aligned with commercial goals
• Data-Driven Strategy & Analytics: Leverage company wide analytics and standardized reporting to monitor business performance
• Translate data into clear, actionable insights for local operational and commercial decisions
• Conduct deep-dive, market-specific analysis on consumer behavior, local trends, and competitive performance
• Combine centralized data with deep market knowledge to inform strategy and sharpen local customer engagement
• Drive the local adoption and effective utilization of standardized, company level data ecosystems and tools
• Partner with regional and global teams to ensure local data requirements and support needs are met
• Establish and monitor market-specific KPIs, leveraging standardized reporting frameworks where available
• Use analysis to identify local risks, report on business performance, and uncover opportunities for improvement
• Process Excellence & Continuous Improvement: Continuously analyze all business processes to identify inefficiencies, bottlenecks, and areas for improvement
• Lead initiatives using methodologies to streamline workflows and reduce operational costs
• Actively promote and embed a culture of continuous improvement and data-driven decision-making throughout the organization
• Develop and implement training programs to enhance the operational skills and data literacy of employees across the organization
• Lead change initiatives focused on improving existing systems and processes, ensuring smooth adoption and measurable performance gains

• 10+ years of senior-level experience in a role focused on business operations, supply chain management, or operational excellence in a data-intensive environment
• Bachelor’s degree in Business, Finance, Supply Chain, or a related field
• Prior experience in the FMCG and/or Food Service industry is highly preferred
• Proven experience managing complex, end-to-end business operations
• Demonstrated success in managing the operational aspects of sales channels (e.g., e-Commerce operations, sales operations)
• Deep expertise in supply chain, logistics, and business process management
• Strong ability to develop data strategy, manage analytics functions, and implement data governance
• Proficiency with analytics and visualization tools is essential
• Ability to dissect complex operational problems, analyze quantitative and qualitative data, and implement effective solutions

Prior experience in the FMCG and/or Food Service industry is highly preferred