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Business Excellence Manager

Amgen

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Location:
China, Shanghai ▼

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of commercial programs (e.g., speaker program, sponsorships, PSP, PAP, collaborations). This role ensures operational integrity by providing executional oversight, early-stage involvement, and cross-functional coordination to mitigate risks and uphold Amgen’s integrity culture.

Job Responsibility:

  • Oversight of key commercial activities, with focus on Third-Party Programs
  • Partnering with cross-functions to ensure global and local policy smoothly landed into execution, meanwhile keep optimizing the effectiveness of policy & procedure
  • Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning, in-progress checks, onsite monitoring, and retrospective data analysis
  • Conduct in-field observations and real-time support for prioritized program types, ensure preventive risk management and contribute to business effectiveness through closing monitoring and communicating
  • Acting as business partners to dedicated business unions, foster business excellence & compliance culture through continuous training/communication
  • Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary
  • Lead or support communications with Medical Associations and ensure timely documentation collection
  • Prepare and assess third-party program submissions for FRC review, advising on program value and compliance
  • Serve as Secretary for the Amgen China FRC, ensuring disciplined meeting operations and accurate documentation
  • Conduct periodic program reviews and field visits
  • escalate deviations as needed
  • Perform periodical data analysis to reflect business effectiveness and keep monitoring on high risk & emerging area with mitigation action plan
  • Develop advanced tools or methodologies through data mining to enable business on risk management and business effectiveness control
  • Support compliance and business teams with insights for decision-making
  • Act as business owner for local systems such as M360, Weesh, Meituan, Amber, HCO/Speaker Pools, HCP Validation, and WeCom
  • Provide operational guidance to RAEs on program planning and execution
  • Manage local process/system changes and ensure documentation compliance
  • Work with cross-functions to continuously optimize local process and procedure

Requirements:

  • Bachelor’s degree or above
  • 8+ years of experience in pharmaceutical business operations, project management, or risk management
  • Familiarity with HCP/HCO-related programs and sponsorships
  • Strong compliance mindset and experience in risk mitigation
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience in process improvement and digitalization

Nice to have:

  • Experience in a leadership or coordination role within cross-functional teams
  • Strong project management and multi-tasking capabilities
  • Expertise in training and consultation for third-party programs
  • Familiarity with program change processes and payment documentation
  • Analytical skills for dashboard and progress review
  • Problem-solving ability and escalation management
  • Fluency in English and Mandarin (written and spoken)
  • High ethical standards and proactive risk management
  • Expertise in finance, auditing & monitoring, CICPA, ACCA, CIA is preferred
  • Strong collaboration skills across functions
  • Excellent communication and presentation abilities
  • Adaptability in a fast-paced environment
  • Strong organizational and planning skills
  • Willingness to travel for program oversight and field activities

Additional Information:

Job Posted:
December 18, 2025

Work Type:
Hybrid work
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