Business Engagement and Service Improvement Manager Job at Abri (Eastleigh)

Employment and Business Engagement Manager

The Employment and Business Engagement Manager is responsible for the overall le...

Location

United States , Little Rock

Salary:

Not provided

Easterseals Arkansas

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, human services, vocational rehabilitation, special education, or a related field (equivalent experience may be considered)
Minimum of five (5) years’ experience working with individuals with disabilities, including job development, coaching, assessment, and behavioral support
Previous experience supervising staff and managing service outcomes is preferred
Must obtain and maintain ARS Job Coach Certification upon hire
In-depth knowledge of the Americans with Disabilities Act (ADA), supported employment, and inclusive workforce strategies
Strong communication and relationship-building skills with a variety of stakeholders
Ability to manage a program, lead a team and prioritize tasks in a dynamic work environment
Excellent written and verbal communication skills
Proficiency with Zoom, Google Classroom, Microsoft Office Suite, and case management systems
Frequent travel within the community

Job Responsibility

Lead business development efforts to expand inclusive employment opportunities for people with disabilities served by the HIRE Program
Develop and maintain relationships with local businesses, workforce agencies, chambers of commerce, and other community stakeholders
Educate employers on the value of inclusive hiring, including available tax incentives, retention benefits, and reasonable accommodations
Represent the HIRE Program at job fairs, hiring events, workshops, and other community events that promote inclusive hiring practices
Monitor local labor market trends and align job development efforts with employer needs and individual career goals
Oversee individualized job development and placement services, including résumé preparation, interview support, and vocational matching
Guide the use of person-centered planning and vocational assessments to match individuals with appropriate job opportunities
Ensure high-quality on-site job coaching that follows a structured, fading model to promote independence
Provide support in varied work environments, which may include non-traditional hours (nights, weekends, holidays) based on the needs of persons served
Manage and grow the referral pipelines from ARS, ACCE, ESA Waiver, and other community sources to meet program goals and maintain service capacity

Fulltime

Ai business process sales and service strategy and enablement lead

Microsoft’s mission is to empower every person and every organization on the pla...

Location

United States , Multiple Locations

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales enablement, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
6+ years experience in Management Consulting, Sales, Program Management, Learning & Development or Sales Enablement

Job Responsibility

Leverage business, industry, and technical knowledge to create a high-value sales learning path, enablement, and community for the sales organization
Develops and executes high-quality AI Business Process Sales and Technical skilling projects/programs across organizational boundaries, including content and live and on-demand delivery
Implements listening mechanisms to understand the voice of the field and considers the solution engineer’s needs when scoping learning outcomes for skilling projects
Ensure correct KPIs are in place to achieve the right outcomes for our customers and to measure business impact
Analyzes enablement outcome and customer feedback to drive continuous improvement and promote sustainable revenue and consumption growth
Closed Feedback Loop: Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, Worldwide Specialist Team Unit (WW STU)/Customer Success, Worldwide Learning, etc
Identifies, evaluates, and proposes new readiness projects based on unmet needs
Collaborates with internal teams (e.g., Finance, Marketing, Engineering, Field Sales) for holistic field readiness planning
Executive presence: advises senior leadership as a domain expert to inform planning decisions
Demonstrates influence through collaboration across multiple divisions

Fulltime

Sales and Service Manager

Support the Store Manager to manage all aspect of the store operations and lead ...

Location

United Kingdom , Harrow

Salary:

Not provided

Clarks

Expiration Date

Until further notice

Requirements

Good retail experience including in a management role, leading a team
Strong coaching skills
Effective communicator who can provide clarity to individuals or team on what is required of them and why
Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment
Proficient in supporting with people processes and team development
Good experience in delivering and exceeding sales and targets
Proactive with good organisation skills to initiate completion of tasks without direction or supervision
Good commercial skills
IT proficient with the ability to use a range of systems to manage in store activity
Good knowledge of and experience in Visual Merchandising

Job Responsibility

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required
Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators
Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop
Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
Provide regular feedback to the team to motivate and engage to improve performance where required

What we offer

MEDICASH PLAN (CORPORATE AND DISTRIBUTION CENTRE COLLEAGUES)
HEALTH CASH PLAN (STORE MANAGEMENT COLLEAGUES UPWARDS)
HEALTHCARE PLAN (FOR SENIOR COLLEAGUES)
LONG-SERVICE RECOGNITION AWARDS
EXCLUSIVE EMPLOYEE DISCOUNTS ON A WIDE RANGE OF PRODUCTS AND BRANDS
FLEXIBLE & HYBRID WORKING
GENEROUS HOLIDAY ALLOWANCE
PENSION PLAN
DISCOUNT ON CLARKS PRODUCTS
EMPLOYEE ASSISTANCE PROGRAMME

Fulltime

Performance and Business Manager

Service Stream VRMC team are looking for an experienced Performance and Business...

Location

Australia , Clayton

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

At least five years’ experience in senior leadership roles
Experience with commercial, financial and compliance management for long-term maintenance and capital/project works programs
Familiarity with handling annual budgets > $30 million
Experience in relevant industries such as civil engineering, road network management, resources or heavy manufacturing
Knowledge surrounding access, permit and licensing requirements for road maintenance operations from a civil construction and/or road network management background
A track record in creating and establishing high performance cultures including setting, achieving and exceeding performance standards and KPIs
A drive for service excellence underpinned by strong communication, presentation and stakeholder management skills developed in an environment subject to daily government and public scrutiny
Sound knowledge of financial and asset management / works information system interfaces
A track record of fostering workforce diversity and engaging local organisations, including social enterprises and Aboriginal Businesses, to deliver services

Job Responsibility

Engaging, onboarding, training, developing and retaining a high-performing team for effective execution of all B&P functions
Establishing and maintaining all financial, IT and data management systems, procedures and processes, including administering all aspects of document control, legal compliance, insurance, taxation and banking
Developing and implementing quality, safety and environmental management systems and assurance programs, ensuring hazard and risk identification processes and mitigation measures are implemented in accordance with the Service Stream HSEQMS and the requirements of ISO 31000:2009
Facilitating procurement of materials, equipment and subcontracted services
Cost reporting and forecasting, cash flow analysis and claims management
Coordinating all KPI performance reporting and quality monitoring and reporting activities
Fostering a culture of continuous improvement, developing and implementing strategies to improve client and Service Stream outcomes

What we offer

Career development – we offer growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training
Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program
Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available
Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. You will play a key role in building the culture of our new team

Fulltime

Business Service Manager

To be an integral part of the growing Community Fibre Business team who provide ...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Customer centric
Demonstrable experience in relevant roles such as account management and customer service
Knowledge of telecommunications market and portfolio (desired)
Strong written and verbal communication skills
Strong IT skills including the use of CRM systems
Self-motivated
Well organised
Strong fit for our brand and organisational culture

Job Responsibility

Taking ownership of internal service projects and tasks required to improve the service management function and processes and the overall customer experience
Being a named primary point of contact for large enterprise customers and partners who require a more proactive and bespoke level of in life support than our standard customer base
Being an escalation contact for enterprise customers requiring prioritised business support in the case of major technical issues and ensuring the customer services team and technical support teams take swift action
Managing customer communications and expectations during service disruption including proactive engagement prior to planned maintenance
Leading customer facing service meetings on a regular basis specifically focussed on delivering bespoke service reports for customers that cover SLA performance and root cause analysis and taking ownership of actions and next steps
Being the primary point of contact for enterprise customers requesting to cancel, cease or upgrade services or for general service enquiries such as billing
Notify enterprise customers when new package options and offers are released and provide regular product and service updates to ensure they are always well informed and feel engaged with us
Take an active part and be targeted against the continual improvement of the B2B NPS scores and reacting fast to customer feedback or issues that are raised as part of the NPS customer survey process
Achieving >90% Resolution Satisfaction (RSAT) from customers following an incident or request
Continually seek opportunities to attain 5 star Trustpilot reviews and case studies and identify customers who would be willing to take part in the Business Referral Scheme to drive new customer acquisitions

What we offer

25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave
Cycle to work scheme
Flexible WFH policy
Private Health Cover

Fulltime

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...

Location

India , Bengaluru

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Graduation or Post Graduation
12+ years of relevant experience
12+ years of Operations Leadership Experience, with Insurance
Claims Management Experience
Well versed with MS Excel, MS Word
Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
Excellent verbal and written communication skills
Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
The ability to remain calm under pressure and to work flexibly when required
A positive approach and mind-set and excellent attention to detail

Job Responsibility

Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
Verify claim information and enter details accurately into the claims management system
Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
Building strong relationships with UK colleagues, and other internal stakeholders
Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Monitor customer feedback and address concerns promptly to ensure satisfaction

What we offer

Cab Facility
Comprehensive benefits package
Two “Global Wellbeing Days” each year
Variety of workstyle options through Smart Working model
Continuous learning culture

Fulltime

It Infrastructure And Service Project Manager

This is a pivotal role for a forward-thinking Project Manager who is passionate ...

Location

Netherlands , Breda

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in project management within IT infrastructure, platforms, or services environments
Strong understanding of project delivery methodologies, including Agile and Waterfall
Solid knowledge of core project management principles (planning, budgeting, risk management, governance)
Experience working across complex, global organisational structures and engaging with stakeholders at all levels
Excellent communication, facilitation, and presentation skills
A proactive mindset with a strong focus on continuous improvement and delivering value
A degree in a relevant field or equivalent practical experience

Job Responsibility

Leading the delivery of infrastructure programmes such as system integrations, data centre migrations, hardware refreshes, and new technology implementations
Collaborating with stakeholders across the business to define objectives, success measures, and expected outcomes
Driving project planning, scheduling, budgeting, and execution in line with agreed methodologies
Managing communications, risks, assumptions, issues, and dependencies (RAID) to ensure successful delivery
Working across both Agile and Waterfall delivery frameworks, applying the most appropriate approach to each initiative
Supporting a culture of data-informed decision-making, continuous improvement, and operational excellence
Engaging with stakeholders at all levels of the organisation, ensuring clarity, alignment, and transparency throughout project lifecycles

Fulltime

Service Manager Food and Beverage I

Position responsible for all the food and beverage operations, which includes al...

Location

China , Qingdao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area
Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations

Job Responsibility

Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
Maintains a positive cost management index for kitchen and restaurant operations
Manages the Food and Beverage departments (not catering sales)
Supervises and manages employees
Oversees all culinary, restaurant, beverage and room service operations
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Provides excellent customer service
Responds quickly and proactively to guest's concerns
Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance

Fulltime

Select Country

Business Engagement and Service Improvement Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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