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We are seeking a customer-focused professional to join our client's Customer Solutions Center as a Business Direct Banker. In this role, you will support business banking clients by handling inbound inquiries, providing solutions, and identifying opportunities to enhance their banking experience. This position blends service and sales, requiring strong communication skills and the ability to navigate a fast-paced, high-volume environment.
Job Responsibility:
Serve as a primary point of contact for business clients, delivering timely and accurate support
Handle inbound calls related to accounts, transactions, and banking services
Identify client needs and recommend appropriate banking products and solutions
Promote and refer deposit, lending, and digital banking services when appropriate
Work toward first-call resolution by using available tools and resources effectively
Assist other teams and departments during peak volumes or special projects
Maintain knowledge of business banking products, systems, and procedures
Ensure all interactions align with compliance, regulatory, and risk standards
Meet performance goals related to customer satisfaction, quality, and productivity
Partner with team members and leadership to support training and continuous improvement
Requirements:
High school diploma or equivalent required
At least 1 year of customer service experience (call center or banking preferred)
Strong communication skills with the ability to build rapport with clients
Comfortable working in a high-volume, fast-paced environment
Ability to multitask and navigate multiple systems simultaneously
Basic proficiency with Microsoft Office and web-based tools
Nice to have:
Sales or referral-based experience with a goal-driven mindset
Background supporting business or commercial banking clients
Strong attention to detail and problem-solving abilities
Ability to work both independently and as part of a team