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Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber. In the program, CommOps and Ops collaborate closely to understand and tackle driver partners’ most important priorities through specialized and dedicated Perspective account managers. Perspective account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their driver lifecycle (e.g. early lifecycle, maturity, pre-churn) and agents contact drivers proactively to provide customized coaching and recommendations.
Job Responsibility:
Develop and manage Driver relationships through outbound trigger-based calling
Take ownership of managing multiple driver accounts
Provide customized coaching and recommendations to your driver partners
Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
Act as a voice of the customer capturing insights at every opportunity
Requirements:
At least 6 months experience working in Sales / B2B environment in fast paced company
Exceptional listening, communication, and organizational skills
Ability to communicate clearly while staying organized when engaging stakeholders
Strong time management and prioritization
Logical and data-driven decision-maker
Autonomous and target-driven
Nice to have:
At least 1 year of experience working in Sales / B2B environment in fast-paced company