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Business Development Specialist

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Uber

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Location:
Poland , Krakow

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The team works with drivers who are new to the platform and supports them on moving through the funnel and taking trips with Uber. Once drivers are proficient with driving on the Uber platform, the team engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. The team aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber. In the program, CommOps and Ops collaborate closely to understand and tackle driver partners’ most important priorities through specialised and dedicated account managers.

Job Responsibility:

  • Develop and manage Driver relationships through outbound trigger-based calling
  • Take ownership of managing multiple driver accounts
  • Provide customised coaching and recommendations to your driver partners
  • Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
  • Act as a voice of the customer capturing insights at every opportunity

Requirements:

  • Sales and account management experience or experience in a contact centre environment
  • Fluent in Greek & English

Nice to have:

  • Teamwork
  • Strong communication
  • Customer obsession mindset

Additional Information:

Job Posted:
February 17, 2026

Work Type:
On-site work
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