Business Development Representative, PagerDuty

PagerDuty

Location:
United States, San Francisco

Category:
Sales

Contract Type:
Employment contract

Salary:

60000.00 USD / Year

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Job Description:

PagerDuty seeks ambitious, tech-savvy Business Development Representatives to join our high-performing sales development team. Reporting to the Manager of Sales Development, you will partner with Account Executives to build and qualify the pipeline through modern prospecting techniques. This role serves as the foundation of our sales organization and the launching pad for your sales career at PagerDuty. As a BDR, you'll be the first point of contact with potential customers, representing PagerDuty's brand and solutions to technology leaders across industries.

Job Responsibility:

Value-Based Selling - Focus on highlighting PagerDuty's unique value and benefits, emphasizing solutions that address specific customer needs and challenges beyond just features and price
Effectively communicate PagerDuty's business value proposition to evaluate purchase interest, demonstrating passion for digital transformation and innovation
Quickly adapt to the Command of the Message (COM) selling model and employ solution selling/customer-centric sales methodologies
Sales Effectiveness & Relationship Building - Establish, oversee and maintain genuine connections with customers throughout the sales process
Consistently achieve sales goals while maintaining a proven track record of success
Exhibit strong collaboration and time management skills to maximize efficiency and productivity
Sales Execution & Account Development
Research & strategically target Greenfield Enterprise and Strategic accounts while sourcing qualified opportunities
Ensure all customer records are updated accurately in SFDC
prepare carefully for customer meetings and presentations
Follow up diligently to ensure agreements and commitments are fulfilled, contributing to PagerDuty's long-term strategic initiatives
Utilize best practices in account development, leveraging phone, email, video, and social technologies
Employ discovery processes to engage with practitioners and management levels of target accounts
Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase & other tools to optimize sales activities and focus

Requirements:

Strong communication and interpersonal skills to effectively engage with potential customers and build relationships
Excellent organizational skills to manage and prioritize multiple leads and opportunities effectively
Adaptability and resilience to thrive in a fast-paced and dynamic sales environment
Passion for technology
1-2 years of experience in outbound prospecting

Nice to have:

Prior sales development experience
Experience using Salesforce CRM, other prospecting tools such as Gong, Outreach.io, DemandBase
Bachelor's degree (BA/BS)

What we offer:

Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
October 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Development Representative