Business Development Representative

• Qualify inbound and outbound leads as potential opportunities for managed IT services, help desk, network management, cybersecurity, backup/DR, and strategic consulting (vCIO/vCISO)
• Contact prospective customers via cold calls, emails, and social outreach to generate meetings and pipeline
• Communicate Brite’s Managed Services value proposition, including proactive support, 24/7 monitoring, cybersecurity protection, and reduced downtime
• Ask thoughtful, probing questions to identify a prospect’s needs
• Maintain accurate notes and activity tracking in NetSuite (CRM) and related sales tools
• Build long-term, trusted relationships with prospects through consistent follow-up and nurturing
• Schedule qualified discovery calls/meetings between prospects and Account Executives, and ensure meeting preparation is complete (context, notes, identified needs)
• Collaborate closely with Marketing on campaign follow-up, messaging, and feedback loops to improve lead quality and conversion

• High School Diploma (or equivalent) or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required
• Bachelor’s degree preferred
• Prior experience as a Business Development Representative / Sales Development Representative (or similar role) with hands-on experience in outbound prospecting (cold calls, email campaigns) and a proven track record of achieving quotas is required
• Experience selling or supporting IT services, managed services (MSP), cybersecurity, SaaS, or technology solutions is preferred
• Proficient use of Microsoft Office Suite and NetSuite (CRM) (or similar CRM tools)
• Comfort discussing foundational IT and cybersecurity concepts (e.g., Microsoft 365, MFA, endpoint protection, backups, phishing, firewall, patching)
• Understanding of sales performance metrics (activity, conversion rates, pipeline, meetings set)
• Excellent listening skills with the ability to uncover pain points and business drivers
• Strong verbal and written communication skills
• able to tailor messaging by audience
• Strong presentation and objection-handling skills
• Highly organized and detail-oriented
• able to manage multiple sequences, campaigns, and deadlines
• Effective project/time management skills
• able to work in a fast-paced environment
• Strong relationship-building skills and a professional, customer-first approach
• Self-directed, results-oriented, and comfortable working toward weekly/monthly goals

Experience selling or supporting IT services, managed services (MSP), cybersecurity, SaaS, or technology solutions