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This is a home based role covering the East Anglia territory. We are seeking an experienced and commercially driven Business Development Manager to join our Sales team within the Sheet Plant division. This role is focused on retaining and growing key customer accounts across East Anglia. The successful candidate will build strong, long-term relationships with our most important customers, identifying opportunities to expand our packaging solutions within their businesses while ensuring continued satisfaction and loyalty.
Job Responsibility:
Act as the main point of contact for designated key accounts across East Anglia.
Build trusted relationships with key stakeholders to understand their business needs, challenges, and packaging requirements.
Monitor customer satisfaction and resolve any issues proactively to ensure long-term retention.
Produce detailed account plans identifying opportunities to grow and develop our customers.
Identify and pursue opportunities to grow revenue within existing accounts through cross-selling, up-selling, and innovation.
Develop and implement account growth plans tailored to each customer.
Collaborate with internal teams (Customer Service, Production, Design) to ensure effective delivery and service.
Maintain accurate account records and sales forecasts using CRM systems.
Report regularly to the General Manager on account performance, risks, and opportunities.
Monitor market trends, competitor activity, and customer developments.
Work closely with colleagues in Sales, Operations, and Customer Service to support seamless customer experiences.
Attend occasional team meetings and training sessions at our Beacon site.
Requirements:
Proven experience in Key Account Management or B2B Sales, ideally in packaging, manufacturing, or a related industry.
Strong relationship-building and communication skills.
Demonstrated ability to grow accounts and drive customer loyalty.
Commercially astute with excellent negotiation and problem-solving skills.
Self-motivated and comfortable working independently from a home base.
Proficient in CRM systems and Microsoft Office tools.
Full UK driving licence and willingness to travel within East Anglia region and to the Beacon site in Aldershot as required.
What we offer:
Competitive salary
performance based bonus
annual leave
pension
Cycle to Work scheme
Company car or car allowance
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options
family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)