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Business Development Manager - Renewals & Retention

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BES Group

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Location:
United Kingdom , Preston

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Category:
Sales

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year
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Job Description:

As a Renewals & Retention Business Development Manager for British Engineering Services Group, you will be responsible for managing and converting an existing customer portfolio to secure contract renewals and drive revenue growth. You’ll play a key role in maximising retention, identifying upsell opportunities and ensuring a seamless customer journey from early engagement through to renewal and handover.

Job Responsibility:

  • Proactively manage assigned accounts with upcoming renewals
  • Engage customers up to 12 months ahead of renewal to understand needs and future plans
  • Build strong relationships with key stakeholders and decision makers
  • Identify and convert upsell opportunities within existing accounts
  • Manage a structured renewals and upsell pipeline to ensure full coverage
  • Produce accurate, commercially sound renewal and upsell quotations
  • Apply CPI increases in line with company guidelines
  • Prepare clear, professional proposals with itemised pricing
  • Maintain 100% CRM compliance with accurate and up-to-date information
  • Negotiate to secure contract renewals and increased contract value
  • Ensure timely, accurate handover of renewed contracts to operational teams
  • Deliver a professional and seamless customer experience throughout

Requirements:

  • Proven experience in B2B sales, account management or renewals
  • Experience managing an existing customer portfolio
  • Strong commercial awareness and negotiation skills
  • Ability to identify and convert upsell opportunities
  • Strong organisational and pipeline management skills
  • Experience using CRM systems (Eworks or similar desirable)
  • Excellent relationship building and stakeholder management skills
  • Strong communication and presentation skills
  • A proactive, structured and detail‑focused approach
  • Experience within electrical services, compliance or facilities management is desirable but not essential.

Nice to have:

Experience within electrical services, compliance or facilities management is desirable but not essential.

What we offer:
  • Bonus scheme
  • Company Pension Scheme
  • Annual salary review
  • 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
  • An extra day holiday to take on Christmas Eve each year
  • Access to holiday buy scheme
  • Electric Vehicle salary sacrifice scheme
  • Discounts and savings via employee benefits portal
  • Health and wellbeing support via Employee Assistance Programme
  • Company wide volunteering scheme

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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