Business Development Manager - Renewals & Retention

• Proactively manage assigned accounts with upcoming renewals
• Engage customers up to 12 months ahead of renewal to understand needs and future plans
• Build strong relationships with key stakeholders and decision makers
• Identify and convert upsell opportunities within existing accounts
• Manage a structured renewals and upsell pipeline to ensure full coverage
• Produce accurate, commercially sound renewal and upsell quotations
• Apply CPI increases in line with company guidelines
• Prepare clear, professional proposals with itemised pricing
• Maintain 100% CRM compliance with accurate and up-to-date information
• Negotiate to secure contract renewals and increased contract value
• Ensure timely, accurate handover of renewed contracts to operational teams
• Deliver a professional and seamless customer experience throughout

• Proven experience in B2B sales, account management or renewals
• Experience managing an existing customer portfolio
• Strong commercial awareness and negotiation skills
• Ability to identify and convert upsell opportunities
• Strong organisational and pipeline management skills
• Experience using CRM systems (Eworks or similar desirable)
• Excellent relationship building and stakeholder management skills
• Strong communication and presentation skills
• A proactive, structured and detail-focused approach

Experience within electrical services, compliance or facilities management is desirable but not essential

• Bonus scheme
• Company Pension Scheme
• Annual salary review
• 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
• An extra day's holiday to take on Christmas Eve each year
• Access to our holiday buy scheme
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme