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IMI Agency Logo IMI Agency · Sales

Business Development Manager, Hospitality Tech Solutions

United States Employment contract 100000.00 - 120000.00 USD / Year · Job Posted May 03, 2026
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Job Description

We have an opening for an articulate, hospitality, analytical, organized, and service-prone Business Development Manager, Hospitality Tech Solutions, to join IMI and collaborate with the IMI Account Management Team. IMI Agency is seeking a highly experienced and driven Business Development Manager to lead revenue growth and placements across our suite of hospitality technology products. This role is responsible for selling directly to chain operators across hospitality, eCommerce, and retail clients while working cross-functionally with IMI’s Account Management team to identify opportunities, develop solutions, and close business. The focus will be on a recently launched training & education LMS platform. The ideal candidate brings deep relationships and experience in beverage within chain hospitality, eCommerce, and specialty retail environments, along with a strong understanding of beverage operations, training and education (management & staff), and technology platforms.

Job Responsibility

  • Drive new revenue through direct sales of IMI’s technology suite, including: Nitecapp, RFP Pro, IMI Manage Promo, and additional beverage and hospitality technology solutions
  • Identify, prospect, and close new business opportunities with chain operator clients
  • Develop strategic sales plans targeting national and regional accounts
  • Build and maintain strong relationships with key decision-makers (operations, beverage, procurement, training, and marketing)
  • Partner closely with Account Managers to uncover upsell and cross-sell opportunities within existing client portfolios
  • Collaborate with internal teams to tailor solutions based on client needs and operational goals
  • Support proposal development, pricing strategies, and contract negotiations
  • Work alongside the implementation team to ensure smooth onboarding and deployment of technology solutions
  • Act as a client advocate to ensure adoption, satisfaction, and long-term success
  • Support ongoing customer success initiatives to drive retention and expansion
  • Provide feedback to leadership and product teams on market trends, client needs, and competitive landscape
  • Stay current on beverage trends impacting chain operators across all channels…hospitality, eCommerce, and specialty retail
  • Travel will be 30% plus

Requirements

  • 7+ years of sales experience in chain sales, beverage, or SaaS/technology solutions
  • Proven track record selling into chain operators
  • selling across multiple internal departments
  • Strong existing network within hospitality operators preferred
  • Deep understanding of chain operations, beverage programs, and/or hospitality/LMS technology
  • Demonstrated ability to manage complex sales cycles and close enterprise-level deals
  • Strong collaboration skills with cross-functional teams
  • Excellent communication, presentation, and negotiation abilities
  • Self-starter with entrepreneurial mindset
  • Ability to travel as needed for client meetings and industry events
  • Experience working with CRM tools (e.g., Salesforce) preferred
  • Successful track record of completing high-level Project Management duties
  • Experience communicating effectively with all levels of management, including high-level stakeholders
  • Takes initiative and is a part of the solution to issues and problems that arise
  • The ability to multitask, handling several projects simultaneously
  • High-energy interpersonal skills and a professional demeanor
  • Successful supervisory and/or employee management track record
  • High proficiency in all Microsoft Office Applications (i.e., Excel, Word, PowerPoint, Salesforce, etc.)
  • Excellent organizational and time management skills
  • Ability to prioritize work assignments and work under minimal direction
  • Hospitable, with a service-prone, client-first mentality
  • Follow-up and follow-through must be your mantra
  • Bachelor’s degree in marketing, business, hospitality, communication, or a related field

Nice to have

  • SaaS Technology Services
  • Food and Beverage Operations Experience
  • Experience within FinTech Sales
  • Supplier Services Experience

What we offer

  • 401(k) with match *eligibility required
  • 18-21 Annual Company Holidays
  • 3 Weeks PTO + monthly appointment days
  • Multiple Medical Plan Options w/ a no-cost option for employee coverage
  • Dental
  • Vision
  • Life and LTD/STD
  • Supplemental Insurances (i.e., Illness, Cancer, Legal, etc.)
  • Confidential Employee Assistance Program + Financial Assistance and Mapping
  • Summer Fridays/ Refresh Fridays
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