Business Development Manager, Defense Aftermarket Services

• Customer Facing & Support: Serve as the primary point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive and seamless customer experience
• Bid Strategy and Planning: Analyze client needs and market trends to position the company’s offer strategically
• Cross-Functional Coordination: Collaborate with CX internal teams, such as Smart Services, Customer Support, Technical Support, Technical Publications, Trade Sales, Finance and Legal to gather input for the proposal
• Proposal Development and Content Creation: Ensure that the proposal includes a compelling value proposition, differentiators, and any required technical or financial details
• Financial and Pricing Strategy: Ensure pricing aligns with company goals, covers all necessary costs, and reflects an understanding of the market and client budget
• Review and Quality Assurance: Implement internal approval processes to gain necessary sign-offs from senior management
• Client and Stakeholder Engagement: Communicate with the client or contracting organization to clarify requirements or discuss aspects of the proposal if allowed
• Proposal Presentation: Present proposal to customer in support of Bombardier Aircraft Sales team and present tailored Smart Services Defense offerings
• Contract execution: Ensure completion of Due Diligence and Credit Application and Contract signature
• Lead post-submission debriefs to analyze proposal outcomes, identify strengths and weaknesses, and incorporate feedback for continuous improvement

• Bachelor's Degree in Engineering
• Minimum of ten (10) years of experience in engineering or technical program management at Bombardier Aerospace, and/or equivalent engineering activities related to Bombardier aircraft
• Minimum of ten (10) years of experience in an Air Force, Army or Aircraft Maintenance or Management Company
• Minimum of ten (10) years of experience in proposal and/or project management
• Team player with initiative and excellent communication skills
• Excellent customer-facing skills and experience
• Ability to effectively negotiate in-line with business objectives
• Able to manage time and prioritize tasks effectively while working toward aggressive deadlines
• Strong technical knowledge of aircraft, aircraft systems and special mission equipment

Knowledge of CGR, ITAR and previous experience in government and military flight operations exposure would be considered an asset

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program