Business Development Manager

Business Process Optimization (BPO) Lead

The Avanos Global Customer Service Team is committed to delivering world-class s...

Location

United States

Salary:

96000.00 - 112000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field
3+ years of experience supervising or optimizing BPO or shared service operations
Strong leadership experience with outsourced teams, preferably in the Philippines
Excellent problem-solving and communication skills with a strong track record of process transformation
Experience working in cross-functional environments with matrixed reporting and distributed teams

Job Responsibility

Provide end-to-end leadership of Avanos’s outsourced operations in the Philippines, ensuring the health, scalability, and long-term success of the BPO Program
Provide guidance to support evolving business needs and cross-functional service expansion
Support initiatives that define, optimize, and scale outsourced operations across multiple departments beyond Customer Service (e.g., Commercial Ops, Order Management, Inside Sales)
Maintain real-time KPI dashboards and governance routines across all BPO-supported functions
Conduct recurring business reviews, performance assessments, and continuous improvement check-ins with BPO leadership
Ensure effective Leader Standard Work is developed, maintained, and followed at all levels of the BPO engagement
Act as the primary liaison and escalation point between Avanos and the BPO partner in the Philippines
Collaborate with internal leaders from Commercial, Customer Experience, Order-to-Cash, Planning, and Marketing to understand priorities and operational growth opportunities
Communicate program health and opportunities to Avanos leadership regularly, providing data-backed recommendations
Identify workflow gaps, structural inefficiencies, or resourcing challenges and lead cross-functional solutions to improve results

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting

Fulltime

Bpo - Relationship Manager

The Contact Center shared service organization prioritize a customer-first minds...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years’ experience in Relationship Manager, preferred experience in managing a contact center BPO relationship
Ability to cultivate strong listening & brand advocacy
Strong relationship skills that influence across various levels of the organization
Ability to influence cross-functionally to drive customer advocacy
Ability to motivate and engage others to drive service & sales KPIs
Knowledge of contact center tools and applications (E.g., Telephony, IVR, Knowledge Base, CRM, OMS applications)
Strong time management skills and ability to meet tight deadlines
Aptitude for creative problem-solving that utilizes an analytical lens while exhibiting a resourceful approach in collaboration with others
Strong written and verbal communication that allow for active listening, ability to give and receive feedback, and have an awareness to understand nonverbal cues

Job Responsibility

Develop and cultivate relationships with key partners within the BPO and internal KnitWell Group brand stakeholders to align with brand goals and objectives
Foster a strong understanding of the brand identity and values, encouraging partners to actively promote the brand through their communication channels
Manage contractual expectations (E.g., performance KPIs, CSAT, quality) and invoicing (E.g., auditing, approving, initiating payment) to ensure annualized performance and budget targets are achieved
Provide voice of the customer trends to partners across the KnitWell Group organization to give insights to key areas of the business
Manage and function as the subject matter expert across multiple KWG brands to provide insights for managing the day-to-day business needs of their respective brands
Coordinate in partnership with BPO leadership and internal stakeholders testing new technology capabilities to improve agent productivity and customer self-serve functionality
Collaborate with the KnitWell Group operational leaders responsible for internal branded teams to ensure a consistent outcome in key metrics such as productivity, quality, and revenue generation
Maintain open communication and collaborate with BPO partners to ensure defined business strategies are delivered on time and within budget
Cultivate an environment of continuous process improvement to ensure we reduce customer and agent friction, identifying technology gaps & needs
Capability to develop and implement comprehensive brand relationship strategies aligned with overall business objectives

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays.

Fulltime

Country Human Resources Manager

As a Country Human Resource Manager, you will be overseeing the Human Resources ...

Location

Philippines , Davao; Iloilo

Salary:

Not provided

Conectys Serv Telecom

Expiration Date

Until further notice

Requirements

Previous HRBP or HR Manager experience in BPO/Outsourcing industry
Previous experience in managing employee relations, wellness programs, engagement and people development processes is mandatory
Strong knowledge of local labor laws and HR best practices
C1 level of English (both written & spoken)
Strategic thinking and problem-solving abilities
Strong organizational and project management skills
Open to travel throughout the Philippine territory
Ability to work in a multicultural environment

Job Responsibility

Manage the local HR Strategy and Policy Development by developing and implementing HR strategies aligned with the overall business strategy
Advise senior management on HR-related issues and provide strategic input
Ensure legal compliance by monitoring and implementing applicable local human resource requirements, conducting investigations, maintaining records, and representing the organization in the case of inspections and audits
Manage the local Recruitment strategy, from developing and implementing the talent acquisition strategies to attract and retain top talent to overseeing the recruitment process, contributing to secure the competitive position of the company in the local market
Manage the onboarding processes to ensure new hires are effectively integrated into the company
Manage the local performance appraisal systems to evaluate employee performance, providing coaching and support to managers
Oversee the administration of compensation and benefits programs and conduct data gathering initiatives to ensure competitive compensation packages

What we offer

Competitive salary package & meal vouchers
The opportunity to work in a multi-cultural environment
Private medical insurance
Learning programs for your development
Wellness activities for your wellbeing

Director, IT Back Office Applications

Join STERIS as a Director, IT Applications where you will manage multiple teams ...

Location

United States , Mentor

Salary:

150000.00 - 176000.00 USD / Year

STERIS

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or related field
18+ years of progressive application technology experience including 10 years of experience managing teams in systems analysis and/or programming functions
8+ years of experience in managing multiple global and enterprise level applications
10+ years of leadership experience in software development
Knowledge of business application systems, systems infrastructure, ERP application, Manufacturing application, customer relationship management (CRM), People systems, eCommerce applications, Document management systems and general business operations and functions
Experience developing project work plans and budgets
Experience negotiating contract with software vendors
Prior experience in a hands on software development and/or software support role

Job Responsibility

Prioritizes, manages and participates in projects, development and implementation of enhancements and/or changes
Manages the Software Change Requests and manages its priority, development and software releases
Streamlines and adhere to coding standards, procedures and techniques and contribute to the technical code documentation. Reviews and sign-offs on code
Accountable for process improvement and metrics that demonstrate efficient delivery of software services and projects, drive efficiency of delivery and value to the Company
Work with cloud application providers and implements standards for integrating with STERIS applications
Partner with the IT and BPO to define Service Level Agreement’s (SLAs) and negotiate appropriate support commitments for existing applications
Maintain knowledge on product direction and future offerings of enterprise application vendors
Provide recommendations for IT technology strategy and budget planning as relates to assigned applications
Ensure application systems and systems architecture remain in compliance with corporate and departmental standards and regulations
Maintain knowledge on software product direction and future offerings of enterprise application vendors

What we offer

Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental and Vision Benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity and Paternity Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
This position is eligible for bonus participation

Fulltime

We are looking for an experienced Sales & Marketing professional to oversee all ...

Location

India , Bengaluru

Salary:

Not provided

Foiwe

Expiration Date

Until further notice

Requirements

Excellent Communication Skills
Online Marketing Experience for US, Europe and Asian Markets for contact centre and/or BPO services
Plan and manage Global marketing campaigns
Handle globally distributed teams
Excellent with Excel and PowerPoint presentations
Excellent Account Management Skills
Understands Social Media Marketing and Digital Marketing
Holds a Masters Degree in Marketing

Job Responsibility

Manager sales & marketing initiatives of Contact Center and BPO division
Market Foiwe’s services on global market
Sells against monthly & annual revenue targets for IT services business
Direct & manage sales & business development activities globally
Executes against the major steps of the sales process
Find new business opportunities, qualify new opportunities and close new business
Prepare various management and sales reports
Mentor the marketing and sales teams
Coordinate with digital marketing team

Fulltime

Implementation Manager

Responsible for overseeing multiple small- to large-scale multi-regional project...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Management, Information Technology or related field
At least 2 years experience in project management
1 year experience in the Contact Center / BPO / IT industry
Proficient (C1) in English (written & verbal)
Proficient in business analysis, process mapping techniques, and documentation tools
Proficient in MS Office/Office 365/Google applications/Jira/Confluence
Experience with data analysis and reporting
Familiarity with project management methodologies, Software Development Lifecycle/Six Sigma
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Project Planning: Develop a comprehensive project plan that will serve as a master plan for the assigned projects
Collaborate with stakeholders to define project objectives, requirements, and success criteria
Translates project/client procedures into operational procedures
Team Leadership: Lead and motivate cross-functional project teams
Delegate tasks effectively
Stakeholder Management: Identifies the total resource requirements for the assigned projects
Establish and maintain strong relationships with key stakeholders
Communicate project progress, risks, issues, billing concerns, training, operations, technical, and quality in a transparent and timely manner
Risk Management: Identify and assess project risks, developing mitigation plans
Proactively manage changes to project scope

Fulltime

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Business Development Director

The Business Development Director will be responsible for driving revenue growth...

Location

United Kingdom , Any Location

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

10+ years of experience in Sales and Business Development within BPO, Digital Operations, or related services
Proven success in driving growth and consistently exceeding revenue targets
Strong experience selling complex, multi-year, multi-service engagements
Demonstrated ability to build and execute routes to market in high-growth or early-stage organizations
Deep expertise in strategic sales, including negotiation and influence at the CxO level
Hands-on experience managing the full sales cycle, from deal origination through closure
Strong background in developing client proposals, RFPs, and RFIs
Excellent communication, presentation, and stakeholder management skills
Preferred experience selling into Financial Services and Technology verticals
Comfortable operating in a fast-paced, ambiguous environment with a “roll-up-your-sleeves” mindset

Job Responsibility

Drive new business acquisition and revenue growth across BPO and Digital Operations offerings, including CX, Analytics, and related services
Own the end-to-end sales lifecycle: lead identification, opportunity qualification, solution scoping, deal shaping, commercial negotiation, and closure
Build and scale channel routes to market, including partnerships, alliances, and indirect sales models, particularly in young or high-growth organizations
Engage and influence CxO-level stakeholders to position value-led, outcome-driven solutions
Develop tailored client proposals, including RFP and RFI responses, ensuring commercial viability and alignment with client objectives
Collaborate closely with delivery, solutioning, finance, and legal teams to design compelling, executable solutions
Create structure in a dynamic environment by managing multiple priorities, pipelines, and stakeholders simultaneously
Maintain a strong understanding of market trends, competitor landscape, and emerging opportunities within Financial Services and Technology sectors
Accurately forecast pipeline and revenue, ensuring disciplined CRM and reporting practices

What we offer

Competitive compensation and comprehensive benefits
A dynamic work environment where your ideas are heard, and you have a direct impact on the company's success
Opportunities for further education and professional development
A dedicated and supportive team focused on achieving success together

Business Development Manager - BPO

INTELLIPRO TECHNOLOGIES CANADA INC.

Location:
United States; Canada

Category:
Sales

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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