Business Development Associate

• Drive sales, expand market share and increase product branding and awareness for the Company’s best-in-class products and business in assigned markets within Central Asia, mainly in Singapore
• Participate in clinical cases, cadaver workshops and conferences
• Perform equipment in-service maintenance and monitoring
• Deliver product trainings to internal and external stakeholders e.g. sales team, physicians, clinical users, distributors, etc. to ascertain a solid understanding of AVANOS products, relevant technologies and application
• Support operating procedures in the hospitals
• Work closely with the Business Development Manager, Central Asia, ASEAN Sales Team, APAC Marketing Team to ensure the alignment of global, regional and local strategies, with the aim to elevate the company’s brand and improve product adoption efficacy through driving demand, sales and market expansion in the assigned markets
• Work closely with cross-functional teams to own and drive customer satisfaction, product compliance, innovation and margin improvement
• Be responsible for leading and building the Avanos Pain business mainly in Singapore
• Achieve and exceed regional sales and financial budget and operational objectives
• Drive growth on strategic focus products via increasing brand awareness and customer loyalty to Avanos products
• Support on the forecast of the regional financial and sales budgeting
• Closely monitor and gather competitor and market intelligence (e.g. market trends, market/product share, pricings, clinical practice, procedural knowledge, customer insights)
• Gather customer feedback and resolve issues
• Proactively anticipate issues and address potential problems
• Suggest prompt solutions and implement appropriate measures to mitigate risk
• Support and partner closely with Business Development Manager, Central Asia, ASEAN Sales Team and APAC Marketing Directors to recommend, develop and execute sales and marketing strategies to expand market shares on focused products and assigned markets
• Support identification of key growth opportunities, develop and execute innovative programs to drive growth and margin improvement associated with the product portfolio
• Lead commercial, marketing, distributor and customer events and campaigns
• Develop and prepare presentation materials and marketing tools e.g. product presentations, business plan reviews, customer presentations, sales conference presentations, induction trainings
• Organize and conduct product trainings to direct customers and distributors, not limited to educational and clinical workshops
• Expand network, engage, build and maintain strong relationship with internal and external customers, directly (e.g. key clinical users, key influencers, opinion leaders) and via distributors
• Address their needs and suggest appropriate products, services and/or solutions through consultative and collaborative discussions
• Manage distributorships in Central Asia, where needed
• Partner with Regulatory Affairs & Quality Assurance (RAQA) and Regional Marketing teams on product launch plan and manage product life cycle
• Support and guide surgeons in the use and best-practice application of Avanos products in the operating theatre environment
• Maintain high level of customer-service standards
• Maintain accurate records of sales activities, customer interactions, and market feedbacks
• Work with Marketing to maintain product catalogues’ accuracy and completeness of information
• Review and escalate product complaints to Sales and RAQA Teams for action
• Support and complete audits
• Complete and maintain compliance in trainings
• Ensure compliance and highest integrity
• Manage Distributor Agreement/Contract in a timely manner

• Candidate with Nursing, Biomedical, Biotechnology or Science background preferred
• At least 5 years of experience in related experience
• Track record of profit/margin maximization, revenue growth, execute programs, manage projects and campaigns
• Possess product training experience to clinical users and distributors
• Strong understanding and identification of customers and their needs, clinical environment, competitive landscape and trends
• Experience creating clinical acceptance and drive adoption of new treatments/therapies/technologies
• Broad-based knowledge of medical consumables sales and marketing processes
• Highly self-motivated, results-oriented with a drive and passion to succeed
• Exceptional people skill and customer service oriented
• Good communication and presentation skills
• Strong persuasion and influencing skills
• Ability to establish, develop and maintain positive business and customer relationship
• Excellent customer-centric mindset - willingness to go the extra miles for customers both internally and externally
• Strong collaboration, excellent organizational and time management skills
• Thrive in team environment with the ability to work independently
• Growth mindset with desire to acquire knowledge
• Ability to work under pressure
• Demonstrate highest integrity and professionalism
• Proficient in both written and spoken English
• In-depth understanding of sales and marketing principles and practices
• Proficient in MS Office Suite (Word, Excel, PowerPoint and Outlook)
• Experience in SalesForce.com and SAP will be an advantage

Candidate with previous experience in sales or clinical support within the medical devices industry especially in Orthopaedic, would be an advantage

• Comprehensive and competitive range of benefits
• Total Rewards package encompasses everything you receive as an employee
• your pay, health care benefits, retirement plans and work/life benefits