Business Development – Customer Success & Operations (SMB) Job at Adevinta (Amsterdam)

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Business Development – Customer Success & Operations (SMB)

Within our SMB domain, we support entrepreneurs through Marktplaats Pro, Subscri...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

5+ years of experience in business development, operations, customer success, or project management — ideally in a digital platform or marketplace environment
Proven experience improving customer journeys and driving cross-functional initiatives
Strong organizational skills and confidence working with multiple stakeholders
Analytical mindset with a focus on measurable impact
Comfortable operating at the intersection of business, operations, and execution
Fluent in Dutch and English
Proactive, curious, and hands-on, with a strong sense of ownership

Job Responsibility

Improve the SMB Customer Journey: Initiate and lead research into the SMB customer journey to identify friction points and growth opportunities
Translate insights into concrete improvements that increase activation, satisfaction, and retention
Lead the design and rollout of a new, mobile-optimized registration flow for SMB sellers
Introduce and optimize lead forms to better capture and convert inbound SMB interest
Ensure improvements are measurable and clearly linked to business outcomes
Drive Operational Excellence & Go-To-Market Execution: Own and deliver operational projects that improve efficiency and seller experience, such as: Direct debit implementation, Onboarding/ process simplification and Automation and operational scalability
Lead the migration of Marktplaats Pro sellers to the new subscription model, ensuring a smooth transition and strong adoption
Provide operational leadership for go-to-market execution of new SMB propositions and product updates
Coordinate timelines, dependencies, and stakeholders across Marketing, Sales, Product & Tech, and Legal
Lead Strategic SMB Initiatives: Own Marktplaats’ participation in Webwinkel Vakdagen, coordinating planning, execution, and follow-up

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family
A collaborative environment with an opportunity to explore your potential and grow
Competitive compensation, flexible working arrangements, and strong benefits

Fulltime

Account Manager, Small Medium Business, APEC

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Dist...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
Strong communication and presentation skills
ability to influence across functions and geographies
Familiarity with SMB dynamics and B2B sales cycles
Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
Ability to work independently and collaboratively in a fast-paced, matrixed environment
Passion for innovation and customer-centric solutions

Job Responsibility

Build and maintain business relationships with key SMB buyers to maximize market share
Support Marriott properties with account activation
Facilitate SMB Program implementation services to support the global SMB strategy
Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
Identify, pitch and convert qualified SMBs into active accounts
Monitor performance and optimize account engagement
Onboard new accounts to ensure seamless activation
Develop and deliver compelling presentations and demos to prospective SMBs
Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy

What we offer

Equal opportunity employer
Values and celebrates unique backgrounds of associates
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global opportunities for associates to grow and succeed

Fulltime

Renewals Manager

As a Renewals Manager supporting SMB & Commercial customers, you will play a vit...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS
Passionate about delivering exceptional customer experiences and building long-term relationships
Proven ability to navigate customer conversations with confidence, empathy, and professionalism
Comfortable using data to drive decisions, assess performance, and identify growth opportunities
Strong cross-functional communication skills
experience working with Sales, Customer Success, and Operations teams
Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight)
Self-starter who thrives in a fast-paced, collaborative, and high-growth environment

Job Responsibility

Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution
Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty
Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals
Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities
Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges
Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes
Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce)

Fulltime

SMB Sales Manager

In this role, you'll take complete control of hiring, training, and developing a...

Location

United States , San Jose, CA

Salary:

126500.00 - 228300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
4-7 years Verifiable new customer acquisition sales experience within a commissioned environment (Required)
Less than 2 years People management responsibilities (Preferred)
Less than 2 years Telecommunications / technical sales (Preferred)
Strong coaching skills (Required)
Presentations Talent to confidently make presentations to large groups as well as one on one (Required)
Business Sales A proven track record of high yield business sales success (Required)
Well-honed negotiation skills (Required)
Recruiting Familiarity with basic HR/Recruiting processes in order to attract and retain top sales talent (Required)

Job Responsibility

Increase market share and achieve and exceed performance targets related to subscribers, revenue, churn and CPGA
Meet or exceed overall sales quota for your assigned region
Implement key operational initiatives in the field while maintaining high ethical and procedural standards
Coordinate and run frequent sales meetings
Interview, hire, train, and develop a staff of successful Account Executives
Conduct ongoing mentoring/coaching in the field
Also responsible for other duties/projects as assigned by business management as needed

What we offer

medical, dental and vision insurance
a flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Account Executive

As an Account Executive, you manage a territory that includes target-accounts an...

Location

United States

Salary:

89000.00 - 109000.00 USD / Year

1Password

Expiration Date

Until further notice

Requirements

4+ years of SaaS sales experience, preferably in security with a focus on Commercial accounts OR top performance in SMB and ready to step up
Proven track record of meeting or exceeding sales quotas and KPIs
Demonstrated success in upselling & cross-selling to both new customers and across a book of business, and in uncovering customer pain points beyond what's initially shared
Proficient skills in: Prospecting, pipeline building, strategic account planning, value-based selling, and territory management, with meticulous operating rigor in pipeline management, forecasting, and pacing to target
Business acumen, relationship building, solution selling, negotiation, & presenting to C-Suite
Written and verbal communication skills across email and communication tools such as Slack, and Zoom, with the demonstrated ability to make technical concepts accessible to non-technical parties
Demonstrated ability to understand and articulate complex cybersecurity concepts, particularly in Identity and Access Management
Resilient, self-motivated, and committed to achieving targets while thriving in a remote environment
Curious and coachable, with a proven ability to apply feedback, adapt, and continuously improve
Demonstrated experience partnering with channel resellers experience working with resellers (enabling, account mapping, relationship building)

Job Responsibility

Manage and grow your designated territory, focusing on acquiring new Commercial clients and expanding existing accounts
Build and maintain a healthy sales pipeline through proactive prospecting, inbound leads, cold calling, and networking, utilizing our formalized sales process (MEDPICC preferred)
Design and implement effective sales strategies to meet or exceed sales targets
Identify and engage key decision-makers within target accounts
Develop and close new business opportunities within your territory
Identify opportunities to upsell and cross-sell 1Password’s solutions within existing accounts, leveraging your understanding of Extended Access Management
Attend industry events, trade shows, and conferences to represent 1Password, build brand presence and build relationships with potential customers
Stay up to date on cybersecurity trends and developments, particularly in Identity and Access Management, to provide valuable insights to clients and position 1Password as an industry leader
Build collaborative relationships with internal teams (e.g. BDR, Solutions, Channels, Onboarding, Customer Success) to develop tailored solutions that meet client needs and drive satisfaction
Engage in multi-threaded relationships within client organizations to enhance overall account health

What we offer

Maternity and parental leave top-up programs
Generous PTO policy
Four company-wide wellness days
Company equity for all full-time employees
Retirement matching program
Free 1Password account
Paid volunteer days
Employee-led inclusion and belonging programs and ERGs
Peer-to-peer recognition through Bonusly

Fulltime

Relationship Manager, SMB (LATAM)

As a Small Business Relationship Manager for LATAM, you will play a critical rol...

Location

United States , Chicago

Salary:

132000.00 - 158000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2+ years managing a large book of business, approximately 120 accounts, with responsibility for renewals, retention, and expansion
1+ years of SaaS sales experience, ideally in a subscription-based or recurring revenue environment
Experience navigating procurement and commercial processes common in LATAM markets
Proven track record of meeting and exceeding quota in a growth-oriented sales role
Strong written and verbal communication skills, with the ability to clearly articulate value to diverse audiences
Fluency in Portuguese required
ideal to also have fluency in Spanish
Comfort operating in a fast-paced, evolving organization with ambiguity and change
Growth mindset with intellectual curiosity, resilience, and ambition
Ability to build trusted relationships across multiple stakeholders and levels within customer organizations

Job Responsibility

Own and grow relationships with a portfolio of small business customers across LATAM, driving revenue expansion and retention (with Brazil as your largest market)
Partner with customers to understand their local market dynamics, business challenges, and growth goals, then position Intercom solutions to meet those needs
Develop and execute strategic territory plans that identify upsell, cross-sell, and expansion opportunities across accounts and business units
Build strong executive and day-to-day relationships, adapting your approach to regional buying processes and cultural nuances
Maintain accurate pipeline forecasting and account plans while managing a high-volume book of business
Collaborate closely with Marketing, Product, and Customer Success teams by sharing customer insights and regional feedback to influence go-to-market and product decisions
Track and report on key metrics related to customer growth, retention, and product adoption across LATAM
Contribute to team development through collaboration, best practice sharing, and mentorship as the region scales

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

SMB Account Executive

SMB Account Executives manage a territory that includes target accounts and an e...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

2+ years of SaaS sales experience, preferably in security with a focus on SMB accounts OR a top performing BDR with outbound experience and ready to step up
Experience owning a geographical territory or country within EMEA
Proven track record of meeting or exceeding sales quotas and KPIs
Solid sales skills in prospecting, pipeline building, strategic account planning, solution-based selling, and territory management, with meticulous operating rigor in pipeline management, forecasting, and pacing to target
Demonstrated success in upselling & cross-selling to both new customers and across a book of business, and in uncovering customer pain points beyond what's initially shared
Proficient skills in business acumen, negotiation, relationship building, communication & presentation skills to C-Suite
Demonstrated ability to understand and articulate complex cybersecurity concepts, particularly in Identity and Access Management
Self-motivated, driven, and able to work independently in a remote setting
Preferable proficiency with Salesforce, Slack, Zoom, Linkedin Sales Navigator & Outreach
Commitment to be outstanding in your field and desire to develop in weekly 1:1s

Job Responsibility

Own and grow designated geographical region or country within EMEA
Build and maintain a healthy sales pipeline through proactive prospecting, inbound leads, and effective pipeline development inline with sales methodology
Implement sales strategies to meet or exceed targets, including territory segmentation, pipeline development, and discovery
Identify opportunities to upsell and cross-sell 1Password’s solutions within existing accounts
Attend industry events, trade shows, and conferences
Stay informed on cybersecurity trends and developments, particularly in Identity and Access Management
Collaborate with internal teams to develop tailored client solutions
Implement solution-driven selling strategies aligned with client goals
Confidently present to executives, articulate the value proposition, and utilize effective negotiation skills

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off
Wellness Coach membership
Comprehensive health coverage
Company equity for full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account and family discount

Fulltime

Business Development – Customer Success & Operations (SMB)

Adevinta

Location:
Netherlands , Amsterdam

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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