Business Development – Customer Success & Operations (SMB) Job at Adevinta (Amsterdam)

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Business Development – Customer Success & Operations (SMB)

Within our SMB domain, we support entrepreneurs through Marktplaats Pro, Subscri...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

5+ years of experience in business development, operations, customer success, or project management — ideally in a digital platform or marketplace environment
Proven experience improving customer journeys and driving cross-functional initiatives
Strong organizational skills and confidence working with multiple stakeholders
Analytical mindset with a focus on measurable impact
Comfortable operating at the intersection of business, operations, and execution
Fluent in Dutch and English
Proactive, curious, and hands-on, with a strong sense of ownership

Job Responsibility

Improve the SMB Customer Journey: Initiate and lead research into the SMB customer journey to identify friction points and growth opportunities
Translate insights into concrete improvements that increase activation, satisfaction, and retention
Lead the design and rollout of a new, mobile-optimized registration flow for SMB sellers
Introduce and optimize lead forms to better capture and convert inbound SMB interest
Ensure improvements are measurable and clearly linked to business outcomes
Drive Operational Excellence & Go-To-Market Execution: Own and deliver operational projects that improve efficiency and seller experience, such as: Direct debit implementation, Onboarding/ process simplification and Automation and operational scalability
Lead the migration of Marktplaats Pro sellers to the new subscription model, ensuring a smooth transition and strong adoption
Provide operational leadership for go-to-market execution of new SMB propositions and product updates
Coordinate timelines, dependencies, and stakeholders across Marketing, Sales, Product & Tech, and Legal
Lead Strategic SMB Initiatives: Own Marktplaats’ participation in Webwinkel Vakdagen, coordinating planning, execution, and follow-up

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family
A collaborative environment with an opportunity to explore your potential and grow
Competitive compensation, flexible working arrangements, and strong benefits

Fulltime

Business Development – Customer Success & Operations (SMB)

Within our SMB domain, we support entrepreneurs through Marktplaats Pro, Subscri...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

5+ years of experience in business development, operations, customer success, or project management — ideally in a digital platform or marketplace environment
Proven experience improving customer journeys and driving cross-functional initiatives
Strong organizational skills and confidence working with multiple stakeholders
Analytical mindset with a focus on measurable impact
Comfortable operating at the intersection of business, operations, and execution
Fluent in Dutch and English
Proactive, curious, and hands-on, with a strong sense of ownership

Job Responsibility

Improve the SMB Customer Journey: Initiate and lead research into the SMB customer journey to identify friction points and growth opportunities
Translate insights into concrete improvements that increase activation, satisfaction, and retention
Lead the design and rollout of a new, mobile-optimized registration flow for SMB sellers
Introduce and optimize lead forms to better capture and convert inbound SMB interest
Ensure improvements are measurable and clearly linked to business outcomes
Drive Operational Excellence & Go-To-Market Execution: Own and deliver operational projects that improve efficiency and seller experience, such as: Direct debit implementation, Onboarding/ process simplification and Automation and operational scalability
Lead the migration of Marktplaats Pro sellers to the new subscription model, ensuring a smooth transition and strong adoption
Provide operational leadership for go-to-market execution of new SMB propositions and product updates
Coordinate timelines, dependencies, and stakeholders across Marketing, Sales, Product & Tech, and Legal
Lead Strategic SMB Initiatives: Own Marktplaats’ participation in Webwinkel Vakdagen, coordinating planning, execution, and follow-up

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family
A collaborative environment with an opportunity to explore your potential and grow
Competitive compensation, flexible working arrangements, and strong benefits

Fulltime

Account Manager, Small Medium Business, APEC

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Dist...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
Strong communication and presentation skills
ability to influence across functions and geographies
Familiarity with SMB dynamics and B2B sales cycles
Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
Ability to work independently and collaboratively in a fast-paced, matrixed environment
Passion for innovation and customer-centric solutions

Job Responsibility

Build and maintain business relationships with key SMB buyers to maximize market share
Support Marriott properties with account activation
Facilitate SMB Program implementation services to support the global SMB strategy
Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
Identify, pitch and convert qualified SMBs into active accounts
Monitor performance and optimize account engagement
Onboard new accounts to ensure seamless activation
Develop and deliver compelling presentations and demos to prospective SMBs
Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy

What we offer

Equal opportunity employer
Values and celebrates unique backgrounds of associates
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global opportunities for associates to grow and succeed

Fulltime

Renewals Manager

As a Renewals Manager supporting SMB & Commercial customers, you will play a vit...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS
Passionate about delivering exceptional customer experiences and building long-term relationships
Proven ability to navigate customer conversations with confidence, empathy, and professionalism
Comfortable using data to drive decisions, assess performance, and identify growth opportunities
Strong cross-functional communication skills
experience working with Sales, Customer Success, and Operations teams
Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight)
Self-starter who thrives in a fast-paced, collaborative, and high-growth environment

Job Responsibility

Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution
Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty
Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals
Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities
Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges
Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes
Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce)

Fulltime

SMB Sales Manager

In this role, you'll take complete control of hiring, training, and developing a...

Location

United States , San Jose, CA

Salary:

126500.00 - 228300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
4-7 years Verifiable new customer acquisition sales experience within a commissioned environment (Required)
Less than 2 years People management responsibilities (Preferred)
Less than 2 years Telecommunications / technical sales (Preferred)
Strong coaching skills (Required)
Presentations Talent to confidently make presentations to large groups as well as one on one (Required)
Business Sales A proven track record of high yield business sales success (Required)
Well-honed negotiation skills (Required)
Recruiting Familiarity with basic HR/Recruiting processes in order to attract and retain top sales talent (Required)

Job Responsibility

Increase market share and achieve and exceed performance targets related to subscribers, revenue, churn and CPGA
Meet or exceed overall sales quota for your assigned region
Implement key operational initiatives in the field while maintaining high ethical and procedural standards
Coordinate and run frequent sales meetings
Interview, hire, train, and develop a staff of successful Account Executives
Conduct ongoing mentoring/coaching in the field
Also responsible for other duties/projects as assigned by business management as needed

What we offer

medical, dental and vision insurance
a flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Manager, Customer Success

Reporting to the Senior Director of Customer Success, the Manager, Customer Succ...

Location

United States

Salary:

106400.00 - 131000.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success or account management
At least 2 years in a people leadership role
Proven track record of driving client outcomes and managing enterprise accounts
Strong communication, analytical, and relationship-building skills
Experience in B2B SaaS, healthcare, or mental health industries
Comfortable working in a remote-first, fast-paced environment

Job Responsibility

Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers
Drive operational excellence in onboarding, engagement, and renewal processes
Partner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experience
Analyze account performance to identify risks and opportunities, proactively managing outcomes
Build executive relationships with key clients and ensure alignment on business goals and care impact
Maintain a deep understanding of our product and service offering to serve as a trusted advisor
Guide Customer Success Managers on how to tackle escalations and opportunities within their book of business

What we offer

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (after 6 months tenure)
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep

Fulltime

Head of Customer Success

We're looking for an experienced and visionary leader to define and scale our Cu...

Location

Australia , Melbourne, Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling Customer Success functions, with a track record of success at a regional and/or global level
Demonstrated ability to work effectively across various market segments, including SMB, Mid-Market, and Enterprise
A strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
Exceptional leadership and communication skills, with the ability to influence and advocate for the Customer Success function at an executive level
Passion for delivering extraordinary customer experiences and a commitment to never settling for 'good enough.'
Hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships

Job Responsibility

Build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
Lead the development of a world-class customer experience, setting a high bar for quality and accountability
Build the framework for customer segmentation, tailored engagement models, and scalable lifecycle programs
Establish and maintain a deep understanding of our customers' needs across all customer segments and to serve as the executive sponsor for key customer relationships
Drive customer retention, satisfaction, and growth by implementing best-in-class processes and strategies
Work collaboratively with sales, product, and engineering teams to ensure customer feedback is integrated into product development and business strategy
Hire, lead, mentor, and inspire a growing team of Customer Success professionals to deliver exceptional results

What we offer

Flexible hybrid working environment, with 3 days in the office
Additional paid day off for your birthday and wellness days
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Business Development – Customer Success & Operations (SMB)

Adevinta

Location:
Netherlands , Amsterdam

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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