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Join us as a Business Delivery Support Executive in our Private Banking team based in London. The role holder provides support to the Business Delivery Leadership and PBEM teams with business related administration tasks involved in the role. The role faces off to a range of stakeholders and business partners including PBEMs, Private Banking Executives, Support and Risk teams, Operations, Project and Client Service teams.
Job Responsibility:
Proactively tracking ongoing initiatives, providing clear overviews and updates on progress, and maintaining awareness of key timelines and milestones
Report on success metrics, handle incoming project requests efficiently, and monitor the advancement of PIP and performance management initiatives
Managing the holiday and hiring trackers, as well as maintaining and updating the organizational charts, and other team documentation, as needed
Development of strategic direction for relationship support, including the implementation of up to date methodologies and processes
Management of relationship support initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness
Relationship management of relationship support stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services
Development and implementation of policies and procedures for relationship support
Management of relationship support risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship support and compliance functions
Monitoring the financial performance of relationship support teams, including revenue, profitability, and cost control
Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
Partner with other functions and business areas
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Requirements:
An ability to effectively operate using systems such as Word, Excel, PowerPoint and other necessary systems
Previous project management experience, including owning initiatives end-to-end
Able to communicate with stakeholders at different levels
Effective time management to ensure all tasks are carried out by required deadline and delivered to stakeholders appropriately
Nice to have:
Project management certificate advantageous
Evidence of presenting change initiatives to leadership
Able to track and present key milestones in an effective way
What we offer:
Hybrid working
Structured approach to hybrid working with fixed 'anchor' days