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Business Delivery Manager – Integrated Urgent Care

phlgroup.co.uk Logo

Partnering Health

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Location:
United Kingdom , Stoke-on-Trent

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

50000.00 - 55000.00 GBP / Year
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Job Description:

We’re looking for an experienced and driven Business Delivery Manager to lead the operational delivery of our Integrated Urgent Care (IUC) services. This is a senior leadership role where you’ll take ownership of multiple service contracts, ensuring high-quality patient care, strong operational performance, and delivery against key contractual and financial targets. You’ll work closely with senior clinical and operational leaders, acting as the key link between frontline services and executive leadership—while building trusted relationships with external stakeholders, including NHS commissioners and partners. As a senior leader within a 24/7 service, you will be expected to work and maintain a visible presence on a regular basis during out-of-hours periods.

Job Responsibility:

  • Lead all IUC contracts within the portfolio, ensuring services meet customer requirements and contractual KPIs
  • Provide proactive contract and stakeholder management, escalating risks and reporting performance as appropriate
  • Work in partnership with clinical and medical leads to deliver high standards of performance and behaviour
  • Ensure effective workforce planning, rota fulfilment, and recruitment to meet service demand and financial targets
  • Use accurate management information and data to drive performance and decision-making
  • Maintain governance and ensure contracts are compliant and aligned with regulatory standards
  • Foster a collaborative, high-performance culture, supporting accountability and engagement across teams
  • Lead budgeting, forecasting, and workforce planning processes
  • Support and manage direct reports, including participation in on-call and deputising responsibilities
  • Deliver financial and operational performance targets, including efficiency and cost improvement initiatives
  • Lead change programmes, contract mobilisation, and business continuity planning
  • Build and maintain effective stakeholder relationships and represent services internally and externally
  • Promote continuous improvement, innovation, and best practice sharing
  • Ensure patient safety through effective governance, risk management, and learning processes
  • Lead people management activities including performance, development, and succession planning
  • Ensure compliance with regulatory, health and safety, and organisational requirements

Requirements:

  • Significant senior leadership experience in a complex organisation
  • Proven track record in operational and contract management within multi-stakeholder environments
  • Experience leading teams through change and transformation
  • Experience working with external partners and stakeholders
  • Ability to manage performance, budgets, and workforce planning
  • Strategic thinker with strong decision-making capability
  • Understanding of governance and regulatory compliance
  • Demonstrates integrity and accountability in all interactions
  • Provides values-led leadership and supports high standards of performance
  • Ability to lead, motivate, and develop teams while fostering collaboration and inclusion
  • Strong communication and interpersonal skills
  • Resilient, with the ability to operate effectively in complex operational environments
  • Effective organisational and workload management skills
  • IT literate

Nice to have:

  • Experience within healthcare or urgent care services
  • Knowledge of NHS contracts (e.g. APMS, GMS, NHS Standard Contract)
  • Experience managing large-scale services or business units (£5m+ turnover)
  • Background in service mobilisation or multi-site operations
What we offer:
  • Bike2Work Scheme. Save up to 42% on bikes & equipment
  • DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
  • Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
  • Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
  • Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
  • Long Service Award. Celebrating 5 & 10 years of service
  • Menopause Support. HRT subscription covered & Menopause Pledge
  • NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
  • Paid Sick Pay. 10 days per year
  • Professional Development. Training, courses & team-building opportunities
  • Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
  • Your Birthday off!

Additional Information:

Job Posted:
April 12, 2026

Expiration:
April 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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