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Business Customer Support Technician Apprentice

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Plusnet

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Location:
United Kingdom , Exeter

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Contract Type:
Employment contract

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Salary:

23810.00 GBP / Year

Job Description:

Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.

Job Responsibility:

  • Work on-site with a diverse range of customers
  • Support customers with needs across hardware, software, and infrastructure
  • Visit customer sites to install, set up, and optimise BT products and services
  • Carry out non-complex repairs
  • Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
  • Recommend suitable digital products and services
  • Travel between customer locations
  • Work on-site across different customer locations
  • Install, configure, and optimise BT products, apps, and services
  • Provide deskside support for devices such as laptops, PCs, and printers
  • Support installations, migrations, and rollouts
  • Diagnose and resolve hardware and software issues
  • Guide customers through solutions

Requirements:

  • Five GCSEs at grades 4-9 (C or above), including English and Maths
  • Full manual driving licence
  • Full UK Right to Work for the duration of the 18-month scheme
  • Must go through additional personnel screening and Government SC clearance
  • Must reside within a 20 miles commute from the specified location

Nice to have:

  • Passion for providing fantastic service to customers
  • Willingness to learn, adapt, and embrace new technologies and challenges
  • Curious personality alongside problem solving skills
What we offer:
  • Huge discounts on EE & BT products including Mobile and Broadband
  • Online GP access for you and immediate family
  • Market leading paid carer’s leave, up to 2 weeks off
  • Volunteering days
  • Optional Private Healthcare and Dental
  • Enhanced women’s health support
  • Dedicated support, a personal buddy, hands on exposure across the business
  • Structured apprenticeship training
  • Progression opportunities within BT Group
  • Access to continuous learning and development programs

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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