Business Customer Support Technician Apprentice Job at Plusnet (Plymouth)

Business Customer Support Technician Apprentice

Join us as an apprentice and you’ll get dedicated support, a personal buddy, han...

Location

United Kingdom , Exeter

Salary:

23810.00 GBP / Year

Plusnet

Expiration Date

Until further notice

Requirements

Five GCSEs at grades 4-9 (C or above), including English and Maths
Full manual driving licence
Full UK Right to Work for the duration of the 18-month scheme
Must go through additional personnel screening and Government SC clearance
Must reside within a 20 miles commute from the specified location

Job Responsibility

Work on-site with a diverse range of customers
Support customers with needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services
Carry out non-complex repairs
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services
Travel between customer locations
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Provide deskside support for devices such as laptops, PCs, and printers

What we offer

Huge discounts on EE & BT products including Mobile and Broadband
Online GP access for you and immediate family
Market leading paid carer’s leave, up to 2 weeks off
Volunteering days
Optional Private Healthcare and Dental
Enhanced women’s health support
Dedicated support, a personal buddy, hands on exposure across the business
Structured apprenticeship training
Progression opportunities within BT Group
Access to continuous learning and development programs

Fulltime

Datacenter Technician (DCT) Apprentice - Level 3

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United Kingdom , Slough

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

GCSEs (Maths & English, Grades 4–9)
Be 18+ of age
Strong interest in technology, engineering
Good communication and teamwork skills
Problem-solving mindset and attention to detail
Willingness to learn in a fast-paced environment
You need to be a UK citizen or, have residency and you must be eligible to work in the United Kingdom
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
Complete assigned support tickets efficiently while developing familiarity with relevant Key Performance Indicators (KPIs)
Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
Help maintain a positive team environment by sharing information, collaborating across shifts, and contributing to handovers
Learn cross-functional data center processes to support partnerships with diverse stakeholders
Escalate technical, safety, or security incidents promptly as per established procedures
Complete all required training timely, including those related to security, data management, and environmental health and safety (EHS)
Handle routine physical demands, such as lifting moderate weights, climbing ladders/stairs, and working under data center environmental conditions like noise and heat

Parttime

Datacenter Technician (DCT) Apprentice - Level 3

In alignment with our Microsoft values, we are committed to cultivating an inclu...

Location

United Kingdom , Cardiff

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

GCSEs (Maths & English, Grades 4–9)
Be 18+ of age
Strong interest in technology, engineering
Good communication and teamwork skills
Problem-solving mindset and attention to detail
Willingness to learn in a fast-paced environment
You need to be a UK citizen or, have residency and you must be eligible to work in the United Kingdom
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
Complete assigned support tickets efficiently while developing familiarity with relevant Key Performance Indicators (KPIs)
Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
Help maintain a positive team environment by sharing information, collaborating across shifts, and contributing to handovers
Learn cross-functional data center processes to support partnerships with diverse stakeholders
Escalate technical, safety, or security incidents promptly as per established procedures
Complete all required training timely, including those related to security, data management, and environmental health and safety (EHS)
Handle routine physical demands, such as lifting moderate weights, climbing ladders/stairs, and working under data center environmental conditions like noise and heat

Data Center Technicians Apprentice

In alignment with our Microsoft values, we are committed to cultivating an inclu...

Location

France , Marseille

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Currently enrolled in a relevant technical qualification (e.g., electrical, mechanical, IT, or similar discipline)
Minimum of 18 years of age
Basic knowledge of computer hardware and components
Strong interest in IT infrastructure and datacenter technologies
Authorization to work in France (EU citizenship or valid residence permit with work authorization)
Proficiency in English with a good working level (written and spoken)
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include: Microsoft Cloud Background Check: must be passed upon hire and renewed every two years

Job Responsibility

Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
Complete assigned support tickets efficiently while developing familiarity with KPIs
Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
Help maintain a positive team environment through collaboration and effective handovers
Escalate technical, safety, or security incidents promptly
Complete all required training, including security and environmental health & safety (EHS) training
Handle routine physical demands such as lifting, climbing, and working in data center environments

Fulltime

Data Center Technicians Apprentice

In alignment with our Microsoft values, we are committed to cultivating an inclu...

Location

France , Paris

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Currently enrolled in a relevant technical qualification (e.g., electrical, mechanical, IT, or similar discipline)
Minimum of 18 years of age
Basic knowledge of computer hardware and components
Strong interest in IT infrastructure and datacenter technologies
Authorization to work in France (EU citizenship or valid residence permit with work authorization)
Proficiency in English with a good working level (written and spoken)
This position is intended for students currently enrolled in a technical training or apprenticeship program aligned with datacenter operations
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role
Microsoft Cloud Background Check: must be passed upon hire and renewed every two years

Job Responsibility

Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
Complete assigned support tickets efficiently while developing familiarity with KPIs
Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
Help maintain a positive team environment through collaboration and effective handovers
Escalate technical, safety, or security incidents promptly
Complete all required training, including security and environmental health & safety (EHS) training
Handle routine physical demands such as lifting, climbing, and working in data center environments

Fulltime

Installation Apprentice

This is a highly specialized role, consisting of on-site Technician Helper dutie...

Location

United States , Sarasota

Salary:

17.00 USD / Hour

Hunter Douglas

Expiration Date

Until further notice

Requirements

Communicates effectively and provides accurate information with the warehouse and service team
Detail oriented
Very positive attitude
Team player
Customer centric, recognizing technicians as their primary internal customer
Able to work at a high pace, with periodic extended hours
Ability to stay composed under high stress situations
Ability to multi-task, coordinating tasks that are within the Warehouse and in support of the Field Technicians
High School Education or GED equivalent
Ability to work full-time, following a schedule of Tuesday through Saturday

Job Responsibility

Ride along/meet Technicians in the Field to assist as needed
assist with the processing of returned goods, salvaging dead inventory for re-use/recycle, and overall cleanliness of the warehouse

What we offer

medical
dental
vision
time off with pay
401(k) plan with a degree of employer matching
short-term and long-term disability benefits at no cost
company-paid life and accidental death and dismemberment insurance
opportunities to elect additional voluntary insurance plans
six weeks of paid parental leave
discounts on 3 Day Blinds products

Fulltime

Mechanical & Electrical Technician

We are currently recruiting for Mechanical & Electrical Technicians to join our ...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Thames Water

Expiration Date

July 13, 2026

Requirements

Time-served apprentice with significant experience in mechanical/electrical systems or with NVQ or C&G level 3 in mechanical/electrical engineering
Problem solver, able to identify potential issues and implement solutions, or escalate if required
Excellent communicator, providing technical expertise to internal and external staff and contractors
Resilient, adapting to the pressures of work and working in a constantly changing environment
Ability to work with minimum supervision, under own initiative to design and standards
Knowledge and awareness of Health and Safety issues relevant to the industry
Team player who can work in many different teams, showing respect for others, providing helpful feedback and supporting the development of others
Full UK driving licence

Job Responsibility

Ensuring the health, safety and well-being of yourself, colleagues, contractors, and visitors is always my top priority by always displaying the correct behaviours by complying with the Health and Safety at Work regulations and Thames Water’s Health and Safety guidelines
Undertaking both reactive and planned maintenance, responding to alarms and fault finding to identify issues, fix these or escalate, planned maintenance of plant and equipment daily, installing new plant and equipment as required in line with current Standards and Regulations
Record work and asset information to improve business performance, along with identifying possible future risks and recommending changes in the course of your day-to-day work and to raise these for resolution as required
Provide specialist technical advice where appropriate with up-to-date technical knowledge, along with coaching, training and developing staff under their supervision, including the apprenticeship programme
delivering excellent customer experience and positively contributing to overall customer satisfaction. Interacting with all of our customers (internal & external) in a timely, professional, efficient, respectful and polite manner

What we offer

Company van, tools, and PPE
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
Performance-related pay plan directly linked to company performance measures and targets
Generous Pension Scheme through AON
Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay

Fulltime

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Installation Apprentice

This is a highly specialized role, consisting of on-site Technician Helper dutie...

Location

United States , Bradenton

Salary:

17.00 USD / Hour

Hunter Douglas

Expiration Date

Until further notice

Requirements

Communicates effectively and provides accurate information with the warehouse and service team
Detail oriented
Very positive attitude
Team player
Customer centric, recognizing technicians as their primary internal customer
Able to work at a high pace, with periodic extended hours
Ability to stay composed under high stress situations
Ability to multi-task, coordinating tasks that are within the Warehouse and in support of the Field Technicians
High School Education or GED equivalent
Ability to work full-time, following a schedule of Tuesday through Saturday

Job Responsibility

Ride along/meet Technicians in the Field to assist as needed

What we offer

medical
dental
vision
time off with pay
401(k) plan with a degree of employer matching
short-term and long-term disability benefits at no cost
company-paid life and accidental death and dismemberment insurance
six weeks of paid parental leave
amazing discounts on our 3 Day Blinds products
access to various other exclusive discounts

Fulltime

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Business Customer Support Technician Apprentice

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Business Customer Support Technician Apprentice

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