Business Customer Manager Job at Currys plc (Stevenage)

Business Manager

We are looking for a Business Manager position to join our growing team! Reporti...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

10+ years business management, customer success or account management experience
Bachelor's Degree or equivalent work experience
Experience in working with complex, Fortune 500, multi-divisional, international customer
Comfortable presenting, consulting, and advising at C-level and other executives
Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
Highly skilled developing powerpoints and managing data in excel
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles

Job Responsibility

Lead the planning and implementation of major projects – including those in Business Operations, Enterprise Sales, Wholesale Sales, Customer Experience, Product Management and Carrier Relations
Efficiently manage multiple projects of varying sizes
Facilitate the definition of project goals, tasks, and resource requirements
resolve or assist in the resolution of conflicts within and between projects
Develop detailed project plans/methods to monitor and track progress
Ensure that all projects are delivered on-time, within scope and within budget
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Create and maintain comprehensive project documentation
Provide weekly reports on activities and project status
Build long-term, value-based relationships with decisionmakers and influencers to understand the business landscape and business trends

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Account Manager / Business Development Manager

Account Manager / Business Development Manager role for a growing FMCG business....

Location

United Kingdom , Crowborough

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

3+ years of account management or sales experience in a B2B role
Experience selling a diverse product portfolio
Desirable - a background within food / packaging or FMCG
Proven track record of growing existing accounts and achieving KPIs
Familiarity with structured sales processes and proposal development
Experience with CRM systems for opportunity management and account oversight
Strong communication skills - phone, emails and face to face
Ability to build lasting relationships with procurement and contract managers
Comprehensive understanding of product information to guide customers effectively
Excellent sales skills: rapport building, questioning, objection handling, and closing

Job Responsibility

Manage incoming sales calls, orders and enquires from existing clients
Execute the sales process efficiently and professionally to existing clients and grow accounts by introducing new product ranges to expand sales
Managing a portfolio of existing clients and action quarterly calls and half year reviews and an annual site visit to build relationships and ensure the best possible service
Managing new business calls and identify possible new clients to grow business portfolio
Set and manage client expectations regarding product availability, costs, and timelines
Liaise with suppliers and team members to resolve queries
Offer tailored solutions that meet customer requirements in terms of application and budget
Assist with technical enquiries under the guidance of the Managing Director
Understand and implement our pricing policy accurately and consistently

What we offer

20 days holiday + BH
Christmas Close
Parking
Pension
Company Socials events
Sick Pay
Career development opportunities
Bonus

Fulltime

Business Escalation Manager

The Business Escalation Manager is a key role within Aruba’s Global Service Orga...

Location

United States

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Information Systems, Business Administration, Finance, Engineering or related fields
5+ Years of experience in customer/business escalations, engineering/premium support or related service delivery roles
Program/Project Management of critical/class issue management in a cross-functional and highly charged business and technical environment
Excellent understanding of Long Term Planning and Revenue Recognition initiatives/processes
Excellent ability to engage with various teams (Sales, R&D, Field, Partner, 3rd Party etc.,) and Customer Executives directly to facilitate both technical and business long term solutions
Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary
Must support and promote a whatever-it-takes, customer-first culture during issue resolution while ensure HPE Aruba business goals are met
Must have outstanding communication skills both verbal and written that will be used in dealing directly with key customers, stakeholders and other 3rd parties and all levels of HPE Aruba executive staff
Ability to work in a highly charged, fast paced and challenging environment and still maintain an effective balance of customer advocacy with Aruba’s business goals

Job Responsibility

Assess financial risk/reward against customer satisfaction and business continuation with HPE Aruba Business Goals (ROI) for Critical Account Management engagement
Work with Sales and Account Teams on other alternatives when an ROI doesn’t support Critical Account engagement
Build reports, and presentations etc., of extremely high quality that reflect KPI’s for our Critical Account Programs and reflect status of any active customers in these programs
Analyze and make key changes when measures and progress trends below goals and objectives aren’t being met for the Customer Engagement Team
Guide Critical Account Manager’s in the generation of Get-Well plans and active management of Critical Accounts for the best ROI
Drive Up-Sell opportunities if warranted as part of an escalation prevention strategy
Take on the management of a Critical Account Management in situations where Business Risk presents the highest impact to HPE Aruba Business goals
Provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership
Identify systemic and pervasive issues related to products, processes, services and sales and drive closed loop corrective actions to prevent reoccurrences
Adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Business Development Manager

Our client is expanding rapidly across the North West, North East, Yorkshire, an...

Location

United Kingdom , Burntwood

Salary:

40000.00 - 50000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Strong communication and networking skills
Experience in customer relationship management or coordination
Ability to lead meetings and contribute meaningfully to discussions
Proven time management and leadership abilities
Commitment to upholding company values and contributing to the client's success

Job Responsibility

Maintain high levels of customer satisfaction and service standards
Build and sustain long-term relationships with existing and new customers
Facilitate and lead face-to-face meetings with clients
Manage the process of onboarding new customers and generating leads
Collaborate closely with pre and post-contract teams to support business operations
Track and manage customer performance metrics to ensure optimal outcomes

What we offer

Be part of a rapidly growing company in the utilities sector
Lead and impact key relationships while contributing to the company’s expansion in multiple regions
Competitive salary and the opportunity to grow within the business

Custom Service Manager

Leads customer engagement to ensure that it meets all scope, time, budget and qu...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First-level university degree
5+ years in project management or similar roles/businesses
Strong understanding of company services' operational policies, processes, and methodologies in project management
Ability to speak with depth and expertise on project management methods
Active participation in the company's PM Professions community
On the PMP certification path (preferred)
Financial management (P&L ownership, forecasting, budgeting)
Client relationship management at mid-to-upper levels
Business development and opportunity qualification
Team leadership, mentoring, and performance management

Job Responsibility

Manage customer project delivery across large or moderately complex engagements at local or sub-regional level
Handle projects with medium/high risk and medium complexity legal and commercial issues
Own project financials including P&L
ensure budgets are met or exceeded
Provide reliable financial forecasts to management
Drive business development by identifying and developing new opportunities within current projects
Support qualification and opportunity assessment for large/moderately complex deals
act as opportunity manager for medium/high risk opportunities
Build and manage client relationships, engaging mid to upper-level stakeholders
Represent the organization externally with customers and clients

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

New

Area Business Manager

Location

India , Kolkata

Salary:

Not provided

FMS USA Fresenius Mgmt Services Inc

Expiration Date

Until further notice

Requirements

Establishing & engaging the sales team as per market requirement and customer coverage
Attract, Appoint, Induct, lead & retain performers in the territory
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Planning and developing sales strategies to meet the company’s sales objective
Travelling extensively and building strong relationships with all Hospitals and Distributors in the territory and maintaining excellent Customer Relationship
Developing customer base for market expansion especially for key products
Generate New Business from the existing client
Solve/Resolve substantial number of unanswered issues within defined SLAs/agreed timelines
Ensuring substantial number of new products introduced to key account and substantial percentage increase in the revenue generated through cross-selling
Retaining and protecting customer accounts from competitors

Job Responsibility

Ensuring all the activities as per FMC Code of Conduct
Assigning KRA’s to the individuals

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Business Customer Manager

Currys plc

Location:
United Kingdom , Stevenage

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 01, 2026

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Location:United Kingdom , Stevenage

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Job Description:

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Requirements:

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Job Posted:January 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Stevenage

Category:
Sales

Contract Type:
Not provided

Job Posted:
January 01, 2026