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Business Customer Manager

United Kingdom, Maidstone · Job Posted January 01, 2026
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Job Description

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones.

Job Responsibility

  • Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us
  • Building a strong network with local businesses, developing new relationships and growing existing accounts
  • Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression
  • Inspiring colleagues to put the customer first whilst driving business sales and profit objectives

Requirements

  • Management experience and a hands-on style
  • Background in either a retail or B2B environment
  • Proven coaching skills and a passion for building team confidence and capability
  • A track record of identifying commercial opportunities to deliver KPIs
  • To be confident working in a team, approachable and friendly to colleagues and customers

What we offer

  • 30 days of annual leave (including bank holiday entitlement)
  • Competitive pension scheme
  • Performance-related bonus
  • Product discounts on the latest tech
  • A range of wellbeing initiatives

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