Business Credit Office Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The BCO Manager provides credit management support to Relationship Managers (RMs) / Coverage and facilitates client review and renewal activities, and is responsible for carrying out customer outreach, research, financial and credit analysis on behalf of the RMs, ensuring exemplary risk management acumen and control standards are embedded within the end-to-end CCM process.

Job Responsibility:

Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
Own the end-to-end Credit & Capital Management servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders
Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk
Continuously drive improvement in their productivity whilst enhancing client experience
Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent CCM operating model
Participate in deal discussions and meetings with clients or credit risk as required
Strong execution and implementation ability
Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk leaders
Protect the Bank by acting as First Line of Defence and adhering to all controls
Maintain HSBC internal control standards, including timely implementation of internal and external audit recommendations, along with addressing any issues raised by external regulators
Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
Work with the BCO Team Lead to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds

Requirements:

Bachelor’s degree in business, Finance, or a related field
5-8 years corporate lending experience with strong analytical skills and sound credit knowledge
Strong understanding of various financing instruments and banking products for Wholesale Banking
Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
Clear understanding of the Group credit risk principles, policies and statutory compliances
Strong commercial mindset
Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Credit Office Manager

HSBC

Location:Malaysia, Kuala Lumpur

Category:Banking

Contract Type:Not provided