Business Continuity & Quality Snr Spec

You’ll act as the key Business Continuity co‑ordinator for Consumer Operations, working across our retail stores and onshore/offshore contact centres to ensure we’re fully prepared for any disruption. You’ll lead the Consumer Operations Business Continuity Plan and Business Impact Analysis, keeping both accurate and up to date. You’ll also work closely with stakeholders to assess readiness, identify risks, and highlight potential impacts. Most importantly, you’ll make sure the right actions and mitigations are in place so the organisation can respond confidently and recover quickly if a crisis occurs.