Business Consulting- Chatbot Developer Job at NTT DATA (Bangalore)

Ai engineer

JFS is seeking an experienced Artificial Intelligence (AI) Engineer, who possess...

Location

United States , Columbus

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information systems or related discipline or equivalent and extensive related project experience
Master’s degree preferred
Five years of experience in IT
2 years Microsoft Chatbot Developer experience
five years .NET Developer experience
AI Chatbot Developer Experience using Microsoft Bot Framework is mandatory
Google CCAI Services is preferred
Minimum of five years of hands-on design & implementation experience in IT, with knowledge in a minimum of two of the following technical disciplines: Application development
Network design
Middleware

Job Responsibility

Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications
Building new M365 solutions to replace existing On-Prem SharePoint applications
Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems
Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions
Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy
Training and deploying AI models
Creating and utilizing Dashboards to monitor chatbot performance
Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context
Designing conversational flows that provide a seamless and intuitive user experience
Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement

Fulltime

RPA Delivery Manager

We are seeking an experienced RPA Delivery Manager at the Associate Director lev...

Location

India , Hyderabad

Salary:

Not provided

Genzeon

Expiration Date

Until further notice

Requirements

15+ years of IT experience
8+ years in RPA/Automation delivery management
5+ years in senior leadership roles managing teams of 40+ people
Proven track record of scaling CoE organizations from startup to mature state
Experience managing $5M+ automation budgets and demonstrating measurable ROI
Deep understanding of multiple RPA platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate)
Strong knowledge of automation architecture patterns, governance frameworks, and security models
Experience with healthcare automation use cases including EHR integration, claims processing, prior authorization, and regulatory reporting
Understanding of HIPAA, HITECH, and healthcare compliance requirements
Familiarity with AI/ML technologies, IDP, NLP, and intelligent automation

Job Responsibility

Lead end-to-end delivery of complex, multi-workstream RPA/automation programs from initiation to production deployment
Manage portfolio of 15-25+ automation projects simultaneously, ensuring on-time, on-budget delivery
Establish and maintain program governance frameworks, including steering committees, RACI matrices, and escalation procedures
Drive agile delivery methodologies and ensure adherence to project management best practices
Manage relationships with C-level stakeholders, business sponsors, and external vendors
Build, scale, and mature the automation CoE from current state to enterprise-wide capability
Develop and execute 3-year automation roadmap aligned with business strategy and digital transformation goals
Establish CoE operating model, including governance, standards, training programs, and support functions
Create and maintain automation pipeline with 100+ identified opportunities
Drive change management initiatives to promote automation adoption across business units

Fulltime

Senior Data Scientist

Our Client is Europe’s leading health, sport, and leisure group. The organizatio...

Location

Ukraine; United Kingdom

Salary:

Not provided

ELEKS

Expiration Date

Until further notice

Requirements

5+ years of experience in Data Science
Experience with GenAI technologies (LLMs, agentic AI, agents, Azure OpenAI API)
Advanced level of English

Job Responsibility

Lead the development and improvement of an AI-powered chatbot integrated into a membership ecosystem for iOS and Android
Ensure scalability, security, and a high-quality user experience in production-ready conversational solutions
Design and optimize conversational flows, personalization features, and integration with client documentation systems
Collaborate with client stakeholders (Product Owners, Digital Director, consultants) to align chatbot strategy with business goals
Mentor and guide junior data scientists within the team
Work closely with cross-functional colleagues (Backend, Mobile, QA, BA, DevOps) in an Agile/Kanban delivery model

What we offer

Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Team of professionals
Dynamic environment with low level of bureaucracy

New

Insurance AI GTM Director

The Insurance AI GTM Director will lead AI projects and mentor teams while devel...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years Insurance (P&C and/or L&A) domain experience, with deep understanding of underwriting, claims, policy administration, and distribution processes
3+ years consulting or professional services experience, delivering AI-driven transformation initiatives within the insurance industry
10+ years designing enterprise-scale data and AI solutions leveraging key data providers and hyperscalers (e.g., Snowflake, Databricks, AWS Sagemaker/Bedrock, GCP Vertex AI, Azure AI)
3+ years experience with AI frameworks and programming (e.g., PyTorch, TensorFlow, Python) for model training, fine-tuning, and evaluation
1+ years direct experience with Generative and Agentic AI, including: Advanced RAG architectures (retrieval-augmented generation), Agentic AI frameworks for workflow orchestration and autonomous decisioning, Transformer-based models (e.g., GPT-4, Claude, LLaMA) and GANs for content generation and risk modeling, Use of GenAI copilots, chatbots, and underwriting assistants tailored for insurance operations
Strong understanding of AI governance, model explainability, and compliance in regulated insurance environments
Bachelor’s degree or equivalent (minimum 12 years relevant work experience)
Ability to travel up to 10–25% as required.

Job Responsibility

Lead and oversee the delivery of AI projects within the practice, ensuring they meet quality standards and are completed on time and within budget
Develop and implement strategic plans for the AI practice, aligning with overall business objectives
Mentor and guide AI teams, fostering a culture of innovation, collaboration, and continuous improvement
Establish and maintain best practices for AI project management, including methodologies, tools, and standards
Provide technical leadership and guidance in AI technologies, including GenAI, machine learning, deep learning, and natural language processing
Ensure the technical quality of AI solutions, including architecture, design, and implementation
Stay updated with the latest advancements in AI technologies and integrate relevant innovations into the practice
Participate in presales activities, including client presentations, proposal development, and solution demonstrations
Collaborate with sales and business development teams to identify new opportunities and develop AI solutions that meet client needs
Build strong relationships with clients, understanding their business challenges and proposing tailored AI solutions

Fulltime

New

Engineer Sr Analyst

The Engineer Sr Analyst is an intermediate level position responsible for a vari...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Contribute to the budgetary requirement definition for assigned product area, develop functional specifications, and create project plans and software release schedules
Partner with business and development teams to identify engineering requirements and assist in defining application and system requirements and processes and maintain engineering relationships with the end user/client
Ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders
Provide solutions and processes in accordance with audit initiatives and requirements and consult with Business Information Security officers (BISOs) and TISOs
Exhibit in-depth understanding of engineering concepts and principles
Assist with training activities and mentor junior team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Data Analytics & Visualization: Collect, transform, and analyze massive volumes of structured and unstructured data from platforms such as MSSQL, Elastic Search, and Splunk, identifying key trends and anomalies. Build and maintain sophisticated dashboards and visual reports using systems like Splunk, Qlik Sense, Grafana, Snow, Jira, and Excel to support real-time monitoring and strategic business decision-making. Automate reporting processes and generate critical insights into system performance, resource capacity, and process efficiency at an enterprise level
AI-Driven Automation Solutions: Design and implement intelligent automation solutions using AI technologies (e.g., Gemini, OpenAI) to profoundly enhance IT operations, incident management, and data interpretation across diverse environments. Research and prototype Large Language Models (LLMs) for innovative applications such as anomaly detection, chatbot automation, ticket classification, and predictive analytics. Integrate generative AI models into analytics workflows to significantly improve decision support, user interaction, and response recommendations
Tool and Platform Integration: Collaborate with engineering and infrastructure teams to automate data flows and integrate outputs with tools like Ansible, SCCM, and SNOW. Monitor and analyze automation pipelines to identify inefficiencies, propose improvements, and ensure data-driven operations. Maintain data quality and synchronization across systems through ETL automation and scripting (e.g., SQL, Python, or PowerShell)

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

New

Reconciliation Analyst

Responsible for overall processing Restaurant, Theater/Shows & Attraction invoic...

Location

United States , Myrtle Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma or an equivalent combination of education and experience
Attention to Detail is crucial
Excellent math skills
Excellent computer knowledge with Microsoft Office, spreadsheet and word processing
Excellent customer service skills
Ability to communicate both verbally and written
Ability to work independently with minimum supervisor and meet accounts payable deadlines

Job Responsibility

Responsible for all Restaurant, Theater/Show & Attraction invoice reconciling and entry
Investigate discrepancies and resolve any issues with vendors and internal business owners
Balance and run reports for each invoice and submit for approval
Maintain accurate and neat filing system of paid and unpaid invoices
Run reports for Accounting, Marketing, and Management when needed
Provide vendor updated information to the vendor master when needed
Reconcile and oversee special vendor accounts
Assist with monthly and year-end on-site inventory audits for all locations
Attend meetings as necessary
Process corrections to invoices and voucher systems, as necessary

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Business Consulting- Chatbot Developer

NTT DATA

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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