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Sabio Group Logo Sabio Group · IT - Software Development

Business Consultant

Spain, Madrid · Job Posted February 05, 2026
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Job Description

The Business Consultant will join our customer service bot/AI agent development team for contact center environments, supporting the full lifecycle—requirements, design, development, unit & integration testing, deployment, and post‑production support. You will translate business goals into measurable AI/automation outcomes, own value cases and KPIs, drive adoption and change, and ensure regulatory and operational readiness across channels (voice/chat/messaging).

Job Responsibility

  • Lead discovery & requirements elicitation
  • Conduct advanced UX/CX assessments
  • Evaluate current-state technologies & architecture
  • Design target-state solutions & roadmaps
  • Build business cases & financial models
  • Author & present consulting deliverables
  • Translate strategy into delivery artifacts
  • Oversee end-to-end implementation
  • Establish measurement & continuous optimization
  • Drive change management, compliance & adoption

Requirements

  • Advanced Consulting UX/CX Analysis
  • Advanced Consulting Proposal
  • Experience in writing and presenting consulting reports
  • Ability to analyse and participate in business-oriented UX/CX consulting projects
  • Experience in contact centre and Meta integrations across different platforms
  • Knowledge of conversational technologies such as DialogFlow, Genesys Dialog Engine, Nuance Mix or Microsoft Bot Framework, VXM
  • Participation in bot projects (voicebots, chatbots, virtual assistants, etc.)
  • Experience in customer service, requirements gathering, design, validation
  • Experience in recognition models (SST, TTS, NLU) as well as in their training or continuous improvement
  • Experience in improving UX in terms of design, development, analysis and continuous improvement of NLP associated with bots
  • Experience in designing, writing and improving AI prompting under different LLM models
  • Knowledge of technologies based on generative AI: e.g. Agentic, Google Conversational Agent with Playbooks, Gemini, OpenAI, Amazon Bedrock, Microsoft Azure AI, other AI architectures or LLMs

Nice to have

  • Bot architecture
  • Experience in bot projects
  • Ling / NLU
  • GenAI

What we offer

  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Health insurance
  • 25 days paid holiday a year
  • LinkedIn Learning
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