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The Business Consultant will join our customer service bot/AI agent development team for contact center environments, supporting the full lifecycle—requirements, design, development, unit & integration testing, deployment, and post‑production support. You will translate business goals into measurable AI/automation outcomes, own value cases and KPIs, drive adoption and change, and ensure regulatory and operational readiness across channels (voice/chat/messaging).
Experience in writing and presenting consulting reports
Ability to analyse and participate in business-oriented UX/CX consulting projects
Experience in contact centre and Meta integrations across different platforms
Knowledge of conversational technologies such as DialogFlow, Genesys Dialog Engine, Nuance Mix or Microsoft Bot Framework, VXM
Participation in bot projects (voicebots, chatbots, virtual assistants, etc.)
Experience in customer service, requirements gathering, design, validation
Experience in recognition models (SST, TTS, NLU) as well as in their training or continuous improvement
Experience in improving UX in terms of design, development, analysis and continuous improvement of NLP associated with bots
Experience in designing, writing and improving AI prompting under different LLM models
Knowledge of technologies based on generative AI: e.g. Agentic, Google Conversational Agent with Playbooks, Gemini, OpenAI, Amazon Bedrock, Microsoft Azure AI, other AI architectures or LLMs