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As a Business Consultant, you will support business leaders to define and deliver strategic change that improves operational performance and customer outcomes. You lead diagnostics, shape transformation opportunities, and design optimised processes and operating models. You develop robust business cases and actionable roadmaps, partnering with delivery teams to ensure change is adopted and measurable value is realised. This role drives structured problem solving and builds sustainable capability within the business.
Job Responsibility:
Lead structured discovery and diagnostic engagements to define business challenges, identify root causes, quantify impact, and uncover opportunities for value creation
Design target operating models, optimised processes, and transformation roadmaps aligned to strategic priorities, delivery constraints, and measurable outcomes
Develop and challenge robust business cases that clearly articulate value, cost, risks, dependencies, feasibility, and investment considerations
Facilitate senior stakeholder workshops and decision forums to build alignment, address complex trade-offs, and support timely, evidence‑based decisions
Define benefits realisation frameworks and performance measures to ensure value is tracked, reported, and sustained post‑implementation
Provide change leadership across transformation initiatives, including stakeholder engagement strategies, impact assessments, communication planning, and adoption enablement
Partner with programme, portfolio, and delivery teams to translate strategic intent into executable plans, ensuring alignment between design, governance, and delivery outcomes
Support governance structures with structured insights, options, and recommendations to enable effective risk management and informed executive decision‑making
Coach and mentor teams on consulting methodologies, structured problem solving, and continuous improvement practices to strengthen organisational capability
Requirements:
Business Process Optimisation
Continuous Improvement & Quality Management
Intelligent Automation
End‑to‑end process design & optimisation
Process mining interpretation & improvement identification
Operational Excellence
SOP creation and control framework design
Lean Six Sigma
Automation opportunity assessment (RPA, workflow)
Change impact assessment on processes
Service performance measures (SLAs, OLAs, KPIs)
Problem solving
Cross‑functional collaboration
Continuous improvement
Clear, structured communication and facilitation
Nice to have:
Process Mining
Lean / Agile Ways of Working
Service Management & Transition
Pipeline management
What we offer:
Opportunity to deepen expertise in operating model design and value realisation frameworks
Opportunity to lead increasingly complex cross-functional transformation initiatives
Capability building in automation and digital transformation opportunities
Hands on consulting and continuous improvement initiatives