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NTT DATA Logo NTT DATA · IT - Software Development

Business Consultant Support Engineer

India, Bangalore · Job Posted May 31, 2026
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Job Description

Provide regional developer support for approved AI development tools within the Asia-Pacific coverage window as Morgan Stanley expands AI developer tooling to business-as-usual operations. This role supports onboarding, issue triage, enablement, and cross-region handoffs as part of a follow-the-sun support model.

Job Responsibility

  • Provide day-to-day support for approved AI development tools during BAU rollout and expansion in the APAC window
  • Support onboarding, enablement, and access provisioning for newly approved tool users
  • Troubleshoot usage issues, workflows, and integrations
  • escalate defects and systemic issues as needed
  • Own strong regional handoffs to adjacent time zones as part of the global support model
  • Support rollout of newly onboarded tools released during Q3/Q4 after approvals are complete
  • Produce operational updates on adoption progress, common issues, and recurring support trends

Requirements

  • 2+ years of hands-on experience using AI-assisted development tools in a professional software development environment
  • Practical experience with tools such as Claude Code, GitHub Copilot, or comparable AI developer tools
  • Experience supporting developer tooling, developer workflows, or internal engineering platforms
  • Strong troubleshooting skills across setup, access, permissions, integrations, and workflow issues
  • Working knowledge of Git-based development workflows, CLI tooling, and standard SDLC practices
  • Ability to support high-volume onboarding and communicate clearly with engineers and stakeholders
  • Strong written documentation and reporting skills
  • Willingness to work onsite from the Bangalore client office

Nice to have

  • Exposure to Codex, Gemini Code Assist, Grok Critique, or similar tools
  • Experience working in distributed follow-the-sun support models
  • Familiarity with support metrics, dashboards, or operational reporting
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