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As a seasoned business consultant with solutions design experience, you will bring a deep understanding of the financial services industry and software design processes to ensure that our customers are supported on their PEXA journey from pre-sales through to go live and beyond. Equally at ease engaging with internal stakeholders as well as external customers and partners, you will form an integral part of the UK team as we look to change the way property is transacted in the UK.
Job Responsibility:
Support the definition, delivery and ongoing refinement of an implementation framework capable of scaling with a growing number of customer engagements
Ensure high quality collateral is created and maintained to support customer engagements on a scalable basis
Work closely with our customers to understand their existing business processes and operating model, and help shape their implementations to maximise the value of PEXA
Work closely with our Product team to highlight the current and future needs of our customers and to help shape roadmap features accordingly
Ensure consistent, high-quality scope and design output from customer engagements to support our ongoing customer engagement across the wider PEXA teams
Create strong, trust-based relationships with customers who rely on us as a ‘partner’ rather than a vendor
Deliver compelling platform demonstrations, run scoping workshops and facilitate business case creation during pre-sales
Complete detailed design activities as the programme progresses
Help manage customer solution roadmap once live
Act as the bridge between internal teams and the customer
Represent PEXA at industry events
Requirements:
10+ years career experience including significant experience in the UK property industry within mortgage lending or conveyancing
Must be an industry expert in lending or conveyancing
5+ years in consultancy / customer facing roles
Solution design, process mapping, integration designs experience
Demonstrable experience in delivering solutions as part of complex transformation programs via Agile and Waterfall methodologies
Very strong experience across full lifecycle of a product, including product delivery, customer implementation and product support
Experience working with international teams across multiple time zones preferable
Strong communication skills (written, verbal and visual) with an exceptional attention to detail
Excellent interpersonal skills with the ability to develop effective relationships at all levels both within PEXA and with our customers
Able to remain calm and pragmatic in a complex and fast-paced environment
Strong analytical and problem-solving abilities
Strong time management and organisation skills, with the ability to prioritise conflicting tasks to meet strict deadlines
Willing to consistently demonstrate a ‘customer first’ approach
Self-motivated with a high level of personal integrity and reliability
Comfortable dealing with ambiguity in a start-up environment